Overview
- Examines theories of stakeholder management from a crisis management perspective and provides an overview of different approaches
- Emphasises the need for a stakeholder-oriented approach to pre-crisis, crisis and post-crisis management
- Explains how organisations can proactively identify, manage and communicate with core and peripheral stakeholders
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Table of contents (8 chapters)
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Front Matter
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Back Matter
Keywords
About this book
This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.
Authors and Affiliations
About the author
Martin N. Ndlela is Associate Professor at the Inland School of Business and Social Sciences, Inland Norway University of Applied Sciences, Norway, where he teaches and supervises courses within the Crisis Management programme. He has researched and taught various aspects of crisis communication management, PR, and organisational communication.
Bibliographic Information
Book Title: Crisis Communication
Book Subtitle: A Stakeholder Approach
Authors: Martin N. Ndlela
DOI: https://doi.org/10.1007/978-3-319-97256-5
Publisher: Palgrave Pivot Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG, part of Springer Nature 2019
Hardcover ISBN: 978-3-319-97255-8Published: 14 September 2018
eBook ISBN: 978-3-319-97256-5Published: 28 August 2018
Edition Number: 1
Number of Pages: XIII, 160
Number of Illustrations: 7 b/w illustrations
Topics: Corporate Communication/Public Relations, Business Strategy/Leadership, Corporate Social Responsibility, Organization