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Table of contents (6 chapters)
Keywords
About this book
As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. This book covers the authors’ insights on how AI technologies can fundamentally reshape the IT services delivery lifecycle to deliver better business outcomes through a data-driven and knowledge-based approach. Three main challenges and the technologies to address them are discussed in detail:
· Gaining actionable insight from operational data for service management automation and improved human decision making
· Capturing and enhancing expert knowledge throughout the lifecycle from solution design to ongoing service improvement
· Enabling self-service for service requests and problem resolution, through intuitive natural language interfaces
The authors are top researchers and practitioners with deep experience in the fields of artificial intelligence and IT service management and are discussing both practical advice for IT teams and advanced research results. The topics appeal to CIOs and CTOs as well as researchers who want to understand the state of the art of applying artificial intelligence to a very complex problem space.
Although the book is concise, it comprehensively discuss topics like gaining insight from operational data for automatic problem diagnosis and resolution as well as continuous service optimization, AI for solution design and conversational self-service systems.
Authors and Affiliations
Bibliographic Information
Book Title: Transforming the IT Services Lifecycle with AI Technologies
Authors: Kristof Kloeckner, John Davis, Nicholas C. Fuller, Giovanni Lanfranchi, Stefan Pappe, Amit Paradkar, Larisa Shwartz, Maheswaran Surendra, … Dorothea Wiesmann
Series Title: SpringerBriefs in Computer Science
DOI: https://doi.org/10.1007/978-3-319-94048-9
Publisher: Springer Cham
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: The Author(s), under exclusive licence to Springer Nature Switzerland AG 2018
Softcover ISBN: 978-3-319-94047-2Published: 28 September 2018
eBook ISBN: 978-3-319-94048-9Published: 20 September 2018
Series ISSN: 2191-5768
Series E-ISSN: 2191-5776
Edition Number: 1
Number of Pages: IX, 100
Number of Illustrations: 39 b/w illustrations
Topics: Management of Computing and Information Systems, Operations Research/Decision Theory, Knowledge Management