Overview
- Provides a list of key quality concepts that can be applied to relevant theoretical frameworks
- Emphasises understanding of business excellence models in both global and local contexts
- Provides topical empirical evidence on the impact of evidence on sustained organisational performance
- Highlights the role of human capital for achieving high performance and business excellence
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Table of contents (8 chapters)
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Front Matter
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Back Matter
Keywords
About this book
Compiling the best practices of business excellence frameworks around the world, this new book addresses the need for innovative research on sustainable business performance. Using detailed empirical studies, the authors outline the motives and benefits of the implementation of such frameworks in different geographical regions. Comprehensive case studies showcase how the variety of excellence frameworks are manifested in their work cultures, values and beliefs. Academics studying quality management, HRM, and international business will find this book an essential read as it establishes the relevance of human capital in achieving and sustaining global business excellence.
Authors and Affiliations
About the authors
Flevy Lasrado is Assistant Professor of Business Excellence and Quality Management systems at the University of Wollongong in Dubai, UAE. Her research interests revolve around organisational excellence in a range of organisational settings, and she has published over 30 journal articles, conference papers and book chapters. Dr Lasrado is a qualified EFQM assessor and has also been an assessor for Dubai Quality Award and others in UAE.
Vijay Pereira is Associate Dean of Research and Professor of Strategic and International HRM at the University of Wollongong in Dubai, UAE. He has published widely in international journals and presented at numerous conferences including the Academy of Management. Vijay is currently on the international advisory board for South Asian History and Culture.
Bibliographic Information
Book Title: Achieving Sustainable Business Excellence
Book Subtitle: The Role of Human Capital
Authors: Flevy Lasrado, Vijay Pereira
DOI: https://doi.org/10.1007/978-3-319-73314-2
Publisher: Palgrave Macmillan Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s) 2018
Hardcover ISBN: 978-3-319-73313-5Published: 13 April 2018
Softcover ISBN: 978-3-030-10354-5Published: 01 February 2019
eBook ISBN: 978-3-319-73314-2Published: 04 April 2018
Edition Number: 1
Number of Pages: XV, 256
Number of Illustrations: 4 b/w illustrations
Topics: Sustainability Management, Business Strategy/Leadership, Human Resource Management, International Business