Overview
- Examines the ways in which quality management tools, methods and practices help organizations improve performance and increase competitiveness
- Includes empirical studies that use various quality management techniques and methods in different sectors such as Higher Education and Tourism
- Includes quality management techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification
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Table of contents (19 chapters)
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Front Matter
Keywords
About this book
This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors.
In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers.
Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.
Editors and Affiliations
Bibliographic Information
Book Title: Achieving Competitive Advantage through Quality Management
Editors: Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot
DOI: https://doi.org/10.1007/978-3-319-17251-4
Publisher: Springer Cham
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer International Publishing Switzerland 2015
Hardcover ISBN: 978-3-319-17250-7Published: 09 July 2015
Softcover ISBN: 978-3-319-36746-0Published: 15 October 2016
eBook ISBN: 978-3-319-17251-4Published: 26 June 2015
Edition Number: 1
Number of Pages: XI, 312
Number of Illustrations: 15 b/w illustrations, 30 illustrations in colour
Topics: Business Strategy/Leadership, Operations Management, Innovation/Technology Management