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Organizational Trust

Measurement, Impact, and the Role of Management Accountants

  • Book
  • © 2014

Overview

Authors:
  1. Johannes Karl Mühl

    1. Edinburgh Napier University, Edinburgh, United Kingdom

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  • Presents arguments and evidence on how trust impacts organizational performance
  • First to apply social network analysis in management accounting
  • Elicits the key role of management accountants in trust creation
  • Includes supplementary material: sn.pub/extras

Part of the book series: Contributions to Management Science (MANAGEMENT SC.)

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Table of contents (7 chapters)

  1. Front Matter

    Pages i-xx
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  2. Introduction

    • Johannes Karl Mühl
    Pages 1-6

  3. Trust and Management Accountants

    • Johannes Karl Mühl
    Pages 7-49

  4. Conceptual Models

    • Johannes Karl Mühl
    Pages 51-73

  5. Research Methodology

    • Johannes Karl Mühl
    Pages 75-100

  6. Organization A: Investigative Study

    • Johannes Karl Mühl
    Pages 101-134

  7. Organization B: Investigative Study

    • Johannes Karl Mühl
    Pages 135-151

  8. Conclusion

    • Johannes Karl Mühl
    Pages 153-163

  9. Back Matter

    Pages 165-205
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Keywords

About this book

Organizations consider trust as a pillar for successful operations in an increasingly global competitive environment. Some professionals go further and argue that in an economy trust is more important than natural resources. This book deals with ways to measure trust and its impact on organizational performance, as well as to understand the role of Management Accounting in creating trust. The author demonstrates that trust drives organizational performance, and reveals the key role of management accountants in facilitating the flow of trust between CEOs and line managers.

Authors and Affiliations

  • Edinburgh Napier University, Edinburgh, United Kingdom

    Johannes Karl Mühl

About the author

Dr. Johannes Mühl works as a financial controller in the manufacturing industry since many years in Switzerland, Germany, Australia and China. His research started early in 2008 when he fell in love with the complexity of social sciences and behavioral finance and attempts to make sense of it. In his job he often has to make decisions on whether to trust or to inspect information he received from his business partners.

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