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Managing the Public's Trust in Non-profit Organizations

  • Book
  • © 2014

Overview

Authors:
  1. Christopher D.B. Burt

    1. Department of Psychology, University of Canterbury, Christchurch, New Zealand

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  • Provides a valuable guide for both individual charity organizations and policy makers
  • Is of practical benefit and usage for fundraising managers
  • Addresses criticism made of Millennium Development Goals and their implementing principles
  • Includes supplementary material: sn.pub/extras

Part of the book series: SpringerBriefs in Psychology (BRIEFSPSYCHOL)

Part of the book sub series: SpringerBriefs in Innovations in Poverty Reduction (BRIEFSINNOVAT)

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Table of contents (6 chapters)

  1. Front Matter

    Pages i-xvii
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  2. Trust and Donating Money

    • Christopher D. B. Burt
    Pages 1-11

  3. Understanding Donors’ Trust in your Charity

    • Christopher D. B. Burt
    Pages 13-24

  4. Improving Charity Efficiency and Accountability in Order to Develop a Foundation to Build Transactional Trust

    • Christopher D. B. Burt
    Pages 25-31

  5. Communication: Delivering Information to Donors

    • Christopher D. B. Burt
    Pages 33-46

  6. Dealing with Trust Violation Events

    • Christopher D. B. Burt
    Pages 47-53

  7. Summary and Conclusions

    • Christopher D. B. Burt
    Pages 55-56

  8. Back Matter

    Pages 57-65
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Keywords

About this book

Globally there is growing concern over charities abilities to raise funds. This is of concern to both charity organizations and policy makers. One of the key factors that determine the public’s willingness to provide funds (to donate) is trust in both specific charity organizations and the sector in general. A significant amount of research from a number of disciplines has pointed to ways in which the public’s trust can be generated and maintained. Bring this research into a single source will provide a valuable guide for both individual charity organizations and policy makers.

Authors and Affiliations

  • Department of Psychology, University of Canterbury, Christchurch, New Zealand

    Christopher D.B. Burt

About the author

Christopher D. B. Burt is an Associate Professor of Industrial and Organizational Psychology at the University of Canterbury, New Zealand. His research focuses on trust, including the relationship between trust and donating, trust employee safety, developing safety-specific trust in new recruits and the influence of trust on voicing behavior. He has published over 70 journal papers.

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