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World Class Performance Through Total Quality

A practical guide to implementation

  • Book
  • © 1992

Overview

Authors:
  1. Paul Spenley

    1. Consultancy Division, Pera International, Swindon, UK

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Table of contents (15 chapters)

  1. Front Matter

    Pages i-xii
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  2. Introduction to Total Quality Management (TQM)

    1. Front Matter

      Pages 1-1
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    2. Total Quality Management — worldwide effect

      • Paul Spenley
      Pages 3-9

    3. The management methodology

      • Paul Spenley
      Pages 10-18

    4. TQM principles

      • Paul Spenley
      Pages 19-36

  3. Implementation of TQM

    1. Front Matter

      Pages 37-37
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    2. The executive/management role

      • Paul Spenley
      Pages 39-55

    3. TQM Structure and top-down requirements

      • Paul Spenley
      Pages 56-70

    4. Quality policy

      • Paul Spenley
      Pages 71-75

    5. Measurement

      • Paul Spenley
      Pages 76-84

    6. Quality improvement teams

      • Paul Spenley
      Pages 85-92

    7. Education and training

      • Paul Spenley
      Pages 93-106

    8. Involvement and commitment

      • Paul Spenley
      Pages 107-115

    9. Supplier strategy

      • Paul Spenley
      Pages 116-119

    10. Time to market

      • Paul Spenley
      Pages 120-127

    11. Organizational design

      • Paul Spenley
      Pages 128-136

    12. Summary

      • Paul Spenley
      Pages 137-139

  4. Tools and techniques for TQM

    1. Front Matter

      Pages 141-141
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    2. Tools and techniques for TQM

      • Paul Spenley
      Pages 143-167

  5. Back Matter

    Pages 169-171
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Keywords

About this book

TOTAL QUALITY MANAGEMENT (TQM) - A COMPETITIVE EDGE In the context of the European and Western manufacturing challenge being set by the 'Far Eastern Machine', it is of critical importance that manufacturing competitiveness is improved in Western companies. The ability to export successfully is becoming even more critical to the economic well-being of developed countries worldwide. The Japanese domination of the motor cycle and domestic consumer markets has had a significant impact on the balance of payments in Western Europe and the USA. All the signs are that Japanese companies are ready and able to enter other markets aggressively, through takeovers, acquisitions and off-shore manufacturing facilities. In Western Europe, the creation of the 'Single Market' in 1992 has provided major opportunities for companies to increase their market share. Unfortunately, many companies in the West have shown an inability to succeed even in their market when faced with tough, well-organized opposition, such as that from the Far East. There is very little time left for Western companies to catch up - the challenge is becoming more fiercely competitive daily. The time to improve competitive edge may be too late for many companies, as the European frontiers are dismantled and the Japanese companies continue to build off-shore plants in Europe. For example, it is a fact that companies are increasingly x PREFACE being forced to achieve world class manufacturing capability in order to compete and, in many cases, survive.

Authors and Affiliations

  • Consultancy Division, Pera International, Swindon, UK

    Paul Spenley

Bibliographic Information

  • Book Title: World Class Performance Through Total Quality

  • Book Subtitle: A practical guide to implementation

  • Authors: Paul Spenley

  • DOI: https://doi.org/10.1007/978-1-4615-3484-6

  • Publisher: Springer New York, NY

  • eBook Packages: Springer Book Archive

  • Copyright Information: Paul Spenley 1992

  • Hardcover ISBN: 978-0-412-36120-3Published: 10 September 1992

  • Softcover ISBN: 978-1-4613-6544-0Published: 16 November 2012

  • eBook ISBN: 978-1-4615-3484-6Published: 06 December 2012

  • Edition Number: 1

  • Number of Pages: XII, 171

  • Topics: Science, Humanities and Social Sciences, multidisciplinary

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