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Service Science, Management and Engineering

Education for the 21st Century

  • Book
  • © 2008

Overview

Editors:
  1. Bill Hefley

    1. IT Services Qualification Center (ITSqc), Carnegie Mellon University, Pittsburgh, USA

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  2. Wendy Murphy

    1. IBM c/o, Denton, USA

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    You can also search for this editor in PubMed   Google Scholar

  • Provides a unique insight into the evolving field of SSME
  • Provides exemplars for educators and industrial leaders in service science education and training
  • Contributors have international backgrounds with SSME experience and education
  • Readers will derive an understanding of education needs and program offerings in SSME

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Table of contents (54 chapters)

  1. Front Matter

    Pages i-xxvi
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  2. SSME Discipline

    1. Legitimizing SSME in Academia: Critical Considerations and Essential Actions

      • Jane Siegel, Bill Hefley, Shelley Evenson, Sandra Slaughter
      Pages 3-9

    2. Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences

      • Richard C. Larson
      Pages 11-18

    3. SSME, Operations Research and Education

      • Giovanni Righini
      Pages 19-24

    4. A Designer's view of SSME

      • Shelley Evenson
      Pages 25-30

    5. SSME—let's not Forget About Customers and Revenue

      • Roland T. Rust
      Pages 31-34

    6. Psychology of the Experience: The Missing Link in Service Science

      • Richard B. Chase, Sriram Dasu
      Pages 35-40

    7. Challenges of industrial Service Business Development

      • Vesa Salminen, Petri Kalliokoski
      Pages 41-48

    8. A Research Based Educational initiative: The institute for international Services innovation at Trinity College Dublin

      • John Murray
      Pages 49-54

    9. Defining the Research Agenda: Technology Management as a Contributor to Service Sciences, Management and Engineering

      • Dundar F. Kocaoglu, Tugrul U. Daim, Antonie J. Jetter
      Pages 55-60

    10. Actionable Process Theories: A Unique Selling Proposition for a Science of Services

      • Nick V. Flor
      Pages 61-68

    11. Quality System Management and Education in Service Environments

      • Richard R. Perdue, Steven D. Sheetz
      Pages 69-74

    12. Art of Service: Drawing the Arts to inform Service Design and Specification

      • Birgit Mager, Shelley Evenson
      Pages 75-76

    13. Service Science, Management and Engineering: A Way of Managing Sociotechnical Systems

      • Michael E. Gorman
      Pages 77-82

    14. A Service logic for Service Science

      • Stephen L. Vargo, Robert F. Lusch
      Pages 83-88

    15. The Service-Dominant Mindset

      • Robert F. Lusch, Stephen L. Vargo
      Pages 89-96

    16. An integrated Approach to Service innovation

      • Greg Oxton
      Pages 97-105

  3. SSME Education

    1. Moving the Service Science Concept to Curricular Reality

      • Eleanor L. Babco, Carol B. Lynch, Patricia McAllister
      Pages 109-114

    2. Defining a Curriculum for Service Systems Engineering

      • Sheryl A. Sorby, Leonard J. Bohmann, Tom Drummer, Jim Frendewey, Dana Johnson, Kris Mattila et al.
      Pages 115-122

    3. Educating The Service Manager in Europe—Assessing Gaps And Opportunities

      • Paolo Pasini
      Pages 123-127
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Keywords

About this book

Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow’s graduates to work in an expanding services economy.

Papers in this volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering.

Editors and Affiliations

  • IT Services Qualification Center (ITSqc), Carnegie Mellon University, Pittsburgh, USA

    Bill Hefley

  • IBM c/o, Denton, USA

    Wendy Murphy

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