Barriers and Biases in Computer-Mediated Knowledge Communication

1. Front Matter

   Pages i-xi

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2. Barriers, Biases and Opportunities of Communication and Cooperation with Computers: Introduction and Overview

   • Rainer Bromme, Friedrich W. Hesse, Hans Spada

   Pages 1-14

3. Facilitating Collaborative Knowledge Construction in Computer-Mediated Learning Environments with Cooperation Scripts

   • Armin Weinberger, Markus Reiserer, Bernhard Ertl, Frank Fischer, Heinz Mandl

   Pages 15-37

4. How to Support Synchronous Net-Based Learning Discourses: Principles and Perspectives

   • Hans-Rüdiger Pfister

   Pages 39-57

5. Instructional Support for Collaboration in Desktop Videoconference Settings

   • Nikol Rummel, Hans Spada

   Pages 59-88

6. Barriers and Biases in Computer-Mediated Expert-Layperson-Communication

   • Rainer Bromme, Regina Jucks, Anne Runde

   Pages 89-118

7. Exploring Why Virtual Teamworking is Effective in the Lab but More Difficult in the Workplace

   • Anne H. Anderson, Jim Mullin, Rachel Mcewan, Jay Bal, Jean Carletta, Edward Grattan et al.

   Pages 119-142

8. Social Dilemma in Knowledge Communication via Shared Databases

   • Ulrike Cress, Beatriz Barquero, Jürgen Buder, Friedrich W. Hesse

   Pages 143-167

9. Enhancing Sociability of Computer-Supported Collaborative Learning Environments

   • Paul A. Kirschner, Karel Kreijns

   Pages 169-191

10. Knowledge Sharing in Teams of Heterogeneous Experts

    • Gerhard Strube, Susanne Thalemann, Barbara Wittstruck, Kerstin Garg

    Pages 193-212

11. Knowledge Communication in Design Communities

    • Gerhard Fischer, Jonathan Ostwald

    Pages 213-242

12. Designing Biases That Augment Socio-Cognitive Interactions

    • Pierre Dillenbourg

    Pages 243-264

13. How Do People Learn?

    • Timothy Koschmann, Alan Zemel, Melinda Conlee-Stevens, Nata P. Young, Julie E. Robbs, Amber Barnhart

    Pages 265-294

14. Technology Affordances for Intersubjective Learning, and How They May Be Exploited

    • Dan Suthers

    Pages 295-319

15. Back Matter

    Pages 321-333

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We report a study of one aspect of the changing industrial landscape, the use of virtual team working in the supply chain. The supply chain is the group of companies that are involved in the design and manufacture and distribution of products, notably complex products such as cars. Supply chain partnerships often involve cross-company team working, and as members of such teams are rarely collocated, virtual team working supported by IT, offers considerable potential benefits. Companies hope that these technologies can be used to support distributed computer supported collaborative working for purposes such as concurrent engineering and it is this kind of virtual teaming which we decided to investigate. We believe that exploring how virtual teams communicate is an effective way of examining how well they are operating and identifying the impacts of the technologies on their interactions. In the workplace free and open communication is considered to be very important to organizations facing a rapidly changing business environment. Similarly free and equal communication among members has been reported to be important if genuine team working is to be implemented in the workplace, (Carletta et al., 1998). If organizations are to derive benefits such as innovative problem solving from virtual team working then such open communication seems desirable. Communications technologies such as videoconferencing, shared applications etc. clearly offer the possibilities of such communications among geographically distributed or virtual teams.

• collaboration
• collaborative learning
• communication
• computer science
• computer-supported collaborative learning
• information
• learning
• learning and instruction

• University of Münster, Germany

  Rainer Bromme

• University of Tübingen, Germany

  Friedrich W. Hesse

• University of Freiburg, Germany

  Hans Spada

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