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Palgrave Macmillan

The Reform of Public Services Under New Labour

Narratives of Consumerism

  • Book
  • © 2007

Overview

Authors:
  1. Catherine Needham

    1. Department of Politics, Queen Mary, University of London, UK

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Table of contents (10 chapters)

  1. Front Matter

    Pages i-viii
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  2. Introduction: Citizens and Consumers

    • Catherine Needham
    Pages 1-9

  3. Public Service Reform: Narratives and Regimes

    • Catherine Needham
    Pages 10-26

  4. A Consumerist Citizenship Regime

    • Catherine Needham
    Pages 27-42

  5. Public Services before New Labour: The Path to Consumerism

    • Catherine Needham
    Pages 43-65

  6. The Context of Public Service Reform under New Labour: Marketising the Welfare State

    • Catherine Needham
    Pages 66-78

  7. Tony Blair: Consumerism and Community

    • Catherine Needham
    Pages 79-106

  8. The Consumer in Whitehall

    • Catherine Needham
    Pages 107-139

  9. Local Government: The Customer in the Community

    • Catherine Needham
    Pages 140-166

  10. The Citizen Perspective

    • Catherine Needham
    Pages 167-194

  11. Conclusion: Coproducing Public Services

    • Catherine Needham
    Pages 195-215

  12. Back Matter

    Pages 216-258
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Keywords

About this book

Drawing on interviews conducted by the author with politicians, bureaucrats and citizens, alongside content analysis of government documents, the book explains how New Labour has consumerized public services and contributed to the anti-politics that it previously decried.

Authors and Affiliations

  • Department of Politics, Queen Mary, University of London, UK

    Catherine Needham

About the author

CATHERINE NEEDHAM is a Lecturer in Politics at Queen Mary, University of London, UK. She is the author of Citizen-Consumers: New Labour's Marketplace Democracy (2003).

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