Individualization and the Delivery of Welfare Services

1. Front Matter

   Pages i-xiv

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2. Theoretical Perspectives on Individualization and the Delivery of Welfare Services

   1. Front Matter

      Pages 1-1

      PDF

   2. Introduction

      • Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

      Pages 3-24

   3. The Twentieth Century Idea of the Self and Its Expression in the Ethos of the Welfare State

      • Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

      Pages 25-41

   4. The Individual as the Centre of Subjective Experience and the Right to Self-preservation

      • Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

      Pages 42-62

   5. The Self as the Subject of Welfare

      • Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

      Pages 63-72

   6. The Will as the Subject of Welfare—The Consumer Model of Service Delivery

      • Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

      Pages 73-88

   7. The Inter-subjective Nature of Person-centred Service Delivery

      • Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

      Pages 89-109

   8. Governing Welfare Services

      • Anna Yeatman, Gary W. Dowsett, Michael Fine, Diane Gursansky

      Pages 110-116

3. The Case Studies

   1. Front Matter

      Pages 117-117

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   2. Public Bureaucracy and ‘Customer Service’: The Case of Centrelink 1996–2004

      • Anna Yeatman

      Pages 119-140

   3. Getting to Count: The Looking After Children (LAC) Initiative

      • Anna Yeatman, Joanna Penglase

      Pages 141-164

   4. Care for the Self: ‘Community Aged Care Packages’

      • Michael D. Fine, Anna Yeatman

      Pages 165-186

   5. Service Delivery and HIV-Positive Gay Men: Pre- and Post-Advent of Highly Active Antiretroviral Treatment (HAART)

      • Anna Yeatman, Gary W. Dowsett

      Pages 187-209

   6. Facilitating Independence and Self-determination: The Case of a Disability Employment Service

      • Anna Yeatman

      Pages 210-234

   7. Are Prisoners Clients? The Individualization of Public Correctional Services

      • Diane Gursansky, Anna Yeatman

      Pages 235-257

4. Back Matter

   Pages 258-279

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The conception of welfare services has changed to consider the more specialized needs of individual users or consumers. This book examines the contradictions and complexities of contemporary individualized welfare services, with special reference to service groups who are deeply dependent on service delivery for their quality of life

• bureaucracy
• care
• children
• community
• employment
• Nation
• nature
• quality of life
• service

'Individualization and the Delivery of Welfare Services is a welcome addition to a new collection of literature that articulates the case for the centrality of personhood in health, social and welfare services. Whilst the welfare state obviously has the welfare of individuals as its raison d'être, sometimes personhood can appear to be lost in machinations about who provides what, when and how. It is therefore exciting that this book provides a window from which to reframe the place of the individual and their interconnected relationship with the state.' - Professor Brendan McCormack, University of Ulster, UK

• University of Western Sydney, Australia

  Anna Yeatman

• La Trobe University, Australia

  Gary W. Dowsett

• Macquarie University, Australia

  Michael Fine

• University of South Australia, Australia

  Diane Gursansky

KATHRYN OWLER completed a PhD in Sociology at University of New South Wales. She currently lives and works as a consultant in Auckland, New Zealand. JOANNA PENGLASE is the co-founder of Care Leavers Australia Network (CLAN) the Sydney-based national support and advocacy body for care survivors. In 2007 she was awarded the Order of Australia Medal for her work as an advocate for care survivors. She continues to work with CLAN in an administrative, advocacy and research capacity.

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