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The Theory of Culture-Specific Total Quality Management

Quality Management in Chinese Regions

  • Book
  • © 2002

Overview

Authors:
  1. Carlos Noronha
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Table of contents (8 chapters)

  1. Front Matter

    Pages i-xiv
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  2. Introduction

    • Carlos Noronha
    Pages 1-12

  3. Quality and TQM

    • Carlos Noronha
    Pages 13-39

  4. Value, Culture, and Chinese Cultural Values

    • Carlos Noronha
    Pages 40-59

  5. The Theory of Culture-specific TQM

    • Carlos Noronha
    Pages 60-75

  6. Research Methodology

    • Carlos Noronha
    Pages 76-88

  7. Data Analysis and Results

    • Carlos Noronha
    Pages 89-113

  8. Case Studies

    • Carlos Noronha
    Pages 114-141

  9. Summary and Conclusion

    • Carlos Noronha
    Pages 142-148

  10. Back Matter

    Pages 149-164
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Keywords

About this book

This volume is the first to show the influence that culture has on the success of TQM, and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged. This book will be compelling reading for students, researchers and professionals concerned with cultural diversity and alternative approaches to TQM.

About the author

CARLOS NORONHA teaches at the University of Macau. He has a PhD from the University of Sheffield. His research focuses on the influence of culture on organisations and management with a special emphasis on total quality management.

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