Overview
- The first casebook to present the business strategy and operational practices of a Japanese logistics giant from an academic perspective
- Provides first hand insights from Yamato’s senior management on the company’s approach to service excellence and sustainability
- Includes numerous figures to assist readers in understanding Yamoto’s service model and operational strategy
- Essential reading for students keen to learn about Asian operations and logistics practices on the ground
Part of the book series: Management for Professionals (MANAGPROF)
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Table of contents (10 chapters)
Keywords
About this book
Authors and Affiliations
About the authors
Dr. Qizhang Liu has been Senior Lecturer, Department of Decision Science, National University of Singapore, since July 2011. Before that he was Senior Lecturer, Department of Mathematics and Science, Singapore Polytechnic and Adjunct Associate Professor, Department of Decision Science, National University of Singapore. Dr. Liu has a great deal of industry experience working in a consulting capacity for SMRT Corporation, Ministry of Defense, and several airlines. He has published journal articles in many prestigious journals, and he holds a PhD in Mathematics at National University of Singapore.
Dr. Mark Goh is an Associate Professor, Department of Decision Science, National University of Singapore and is Director (Industry Research) at The Logistics Institute Asia-Pacific. In 2007 he was listed in Who's Who in Supply Chain Asia. He has had several positions within Editorial Boards of prestigious operations management and decision sciences journals, including Journal of Operational Research, Logistics Information Management, European Journal of Purchasing and Supply Management. He is the Asia-Pacific Regional Editor for Supply Chain Management: An International Journal. He has been awarded numerous research grants and has published more than 200 journal papers, book chapters, book reviews, and other document types. He holds a PhD from the University of Adelaide, Australia.
Bibliographic Information
Book Title: TA-Q-BIN
Book Subtitle: Service Excellence and Innovation in Urban Logistics
Authors: Qizhang Liu, Mark Goh
Series Title: Management for Professionals
DOI: https://doi.org/10.1007/978-981-287-673-7
Publisher: Springer Singapore
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer Science+Business Media Singapore 2015
Hardcover ISBN: 978-981-287-672-0Published: 27 October 2015
Softcover ISBN: 978-981-10-1310-2Published: 23 August 2016
eBook ISBN: 978-981-287-673-7Published: 16 October 2015
Series ISSN: 2192-8096
Series E-ISSN: 2192-810X
Edition Number: 1
Number of Pages: X, 192
Topics: Operations Management, Business Ethics, Innovation/Technology Management, Services