Editors:
- Provides an outlook on the human side of digitalization, one of today’s most important and challenging phenomena
- Includes insights into various aspects of digitalization, from micro-level everyday practices to the macro-level socio-technical transition
- Written by respected scholars in the area of service innovation and especially focuses on technology–service interaction and co-evolution
Part of the book series: Translational Systems Sciences (TSS, volume 19)
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Table of contents (16 chapters)
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Front Matter
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Theoretical Perspectives on Digitalization and Service Innovation
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Front Matter
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Approaches and Case Studies on Human Interaction in the Service Context
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Front Matter
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Analyses of the New Opportunities Provided by Digital Solutions
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Front Matter
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Understanding the Interaction Between Digital and Human Resources
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Front Matter
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About this book
The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support thedevelopment of wellbeing and sustainability.
Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition.
The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.
Editors and Affiliations
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University of Helsinki, Helsinki, Finland
Marja Toivonen
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Finnish Institute of Occupational Health, Helsinki, Finland
Eveliina Saari
About the editors
Eveliina Saari, Finnish Institute of Occupational Health
Bibliographic Information
Book Title: Human-Centered Digitalization and Services
Editors: Marja Toivonen, Eveliina Saari
Series Title: Translational Systems Sciences
DOI: https://doi.org/10.1007/978-981-13-7725-9
Publisher: Springer Singapore
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: Springer Nature Singapore Pte Ltd. 2019
Hardcover ISBN: 978-981-13-7724-2Published: 14 June 2019
Softcover ISBN: 978-981-13-7727-3Published: 15 August 2020
eBook ISBN: 978-981-13-7725-9Published: 03 June 2019
Series ISSN: 2197-8832
Series E-ISSN: 2197-8840
Edition Number: 1
Number of Pages: XVI, 323
Number of Illustrations: 8 b/w illustrations, 24 illustrations in colour
Topics: Innovation/Technology Management, Information Systems and Communication Service, Aging, Management