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Palgrave Macmillan

Public Service Excellence in the 21st Century

  • Book
  • © 2019

Overview

Editors:
  1. Alikhan Baimenov

    1. Chairman of the Steering Committee, Astana Civil Service Hub, Astana, Kazakhstan

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    You can also search for this editor in PubMed   Google Scholar

  2. Panos Liverakos

    1. Technical Advisor, Astana Civil Service Hub, Astana, Kazakhstan

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  • Highlights critical issues for civil service development and adaptation to 21st century social and environmental conditions
  • Explores how technologies like AI can make bureaucracies more efficient, as well as how Big Data can contribute to formulating and developing more targeted, and thus more cost effective, social policies
  • Offers an overview of the civil service systems of countries such as China, Japan and Kazakhstan

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Table of contents (10 chapters)

  1. Front Matter

    Pages i-xlv
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  2. Reclaiming Public Space: Drawing Lessons from the Past as We Confront the Future

    • Chester Newland, Demetrios Argyriades
    Pages 1-30

  3. Fear and Loathing of Technological Progress? Leveraging Science and Innovation for the Implementation of the 2030 Agenda for Sustainable Development

    • Pedro Conceição
    Pages 31-52

  4. Lessons from Lagash: Public Service at the Start of History and Now

    • Max Everest-Phillips
    Pages 53-104

  5. The Emergence of a New Model? Trajectories of Civil Service Development in the Former Soviet Union Countries

    • Alikhan Baimenov, Saltanat Janenova
    Pages 105-143

  6. Japan’s Attempts to Digitalise Government: An Introduction of “My Number” System in Reforming Public Management

    • Akira Nakamura, Kiyoshi Suzuki
    Pages 145-167

  7. The Role of Civil Service and the Human Resource Management Policies Required for the Government of the Future

    • Byeong-soo Yoon
    Pages 169-202

  8. China’s Public Service and Civil Service Capacity Building

    • Li Junpeng, Zhang Xian
    Pages 203-235

  9. Disruptive Technologies and the Public Sector: The Changing Dynamics of Governance

    • Christine Leitner, Christian M. Stiefmueller
    Pages 237-274

  10. Big Data-Driven Public Service in the Twenty-First Century: The Politics of Big Data

    • Max Everest-Phillips
    Pages 275-318

  11. Cooperation and Partnerships for International Development in the Era of the SDGs

    • Alikhan Baimenov, Panos Liverakos
    Pages 319-339

  12. Back Matter

    Pages 341-345
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Keywords

About this book

This book combines academic wisdom and practitioners’ insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. 


Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-à-vis technology, innovation and “big data”, and their disruptive effects on society and government. 


This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.


Reviews

“This book is a noteworthy contribution in the pursuit of public service excellence for the 21st Century. It places into perspective challenges and issues—the “wicked problems” of our century—that will confront public administration in the coming decades.” (Steve Condrey, former ASPA President.)

Editors and Affiliations

  • Chairman of the Steering Committee, Astana Civil Service Hub, Astana, Kazakhstan

    Alikhan Baimenov

  • Technical Advisor, Astana Civil Service Hub, Astana, Kazakhstan

    Panos Liverakos

About the editors

Alikhan Baimenov has served as Head of the Executive Office of the President, Head of the Prime Minister’s Office, Chairman of the Agency for Civil Service Affairs, and Minister of Labour and Social Protection. He has also been a member of the Parliament of Kazakhstan. He has overseen two waves of civil service reform in Kazakhstan. He is currently the Chairman of the Steering Committee of the Astana Civil Service Hub.

Panos Liverakos  has served as Technical Advisor for several UNDP and EU Projects for the past fifteen years, dealing with public administration and civil service reform, change management and governance assessments, among many other issues. He is currently technical advisor for the Astana Civil Service Hub and the United Nations Development Programme in Kazakhstan.



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