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The Locales Framework

Understanding and Designing for Wicked Problems

  • Book
  • © 2003

Overview

Authors:
  1. Geraldine Fitzpatrick

    1. Sapient Ltd, London, UK

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Part of the book series: Computer Supported Cooperative Work (CSCW, volume 1)

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Table of contents (13 chapters)

  1. Front Matter

    Pages i-xii
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  2. Introduction

    1. Front Matter

      Pages 1-1
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    2. The Wicked Problem of Design

      • Geraldine Fitzpatrick
      Pages 3-13

    3. The CSCW Design Challenge

      • Geraldine Fitzpatrick
      Pages 15-45

  3. Evolution to the Locales Framework

    1. Front Matter

      Pages 47-47
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    2. The wOrlds System

      • Geraldine Fitzpatrick
      Pages 49-54

    3. Systems Engineers at Work

      • Geraldine Fitzpatrick
      Pages 55-62

    4. How Systems Engineers Accomplish Work

      • Geraldine Fitzpatrick
      Pages 63-76

    5. Moving from Space to Place

      • Geraldine Fitzpatrick
      Pages 77-86

  4. The Locales Framework

    1. Front Matter

      Pages 87-87
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    2. Introduction to the Locales Framework

      • Geraldine Fitzpatrick
      Pages 89-95

    3. Locales Framework Aspects

      • Geraldine Fitzpatrick
      Pages 97-141

    4. Locales Framework Approach

      • Geraldine Fitzpatrick
      Pages 143-152

  5. Working with the Locales Framework

    1. Front Matter

      Pages 153-153
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    2. Distributed Research Work: A Tale of Two Groups

      • Geraldine Fitzpatrick
      Pages 155-170

    3. Designing for Telehealth

      • Geraldine Fitzpatrick
      Pages 171-187

    4. CSCW Environment Design: Orbit and Tickertape

      • Geraldine Fitzpatrick
      Pages 189-201

    5. Conclusions, Reflections and Future Work

      • Geraldine Fitzpatrick
      Pages 203-222

  6. Back Matter

    Pages 223-242
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Keywords

About this book

So much technology works, not by good design or by being a good fit to purpose, but because people make it work because they have to for some reason. We humans are incredibly creative and resourceful when it comes to getting something done. There are numerous stories we could all tell of the ingenious work-arounds we've developed to make something do what we want it to; or the enormous amount of time we've spent trying to find out how to make some technology work as we want, e.g., trying to find out how to turn off auto-editing commands in a word processing package when all we want is for it to 'do what we tell it'. A good example of this principle was what motivated me to switch from neural networks to the area of Computer Supported Cooperative Work (CSCW) for my PhD research. I had undertaken a case study looking at the deployment of a multi-million dollar health information system throughout a hospital network.

Authors and Affiliations

  • Sapient Ltd, London, UK

    Geraldine Fitzpatrick

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