Editors:

Gopal K. Kanji (Head of Division of Applied Statistics)⁰

Gopal K. Kanji
1. School of Computing and Management Sciences, Sheffield Hallam University, Sheffield, UK
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Table of contents (108 papers)

Front Matter

Pages i-xi

PDF
TQM Principles and Practices
1. Front Matter
  
  Pages 1-1
  
  PDF
2. Quality and statistical concepts
  
  G. K. Kanji
  
  Pages 3-10
3. Quality and people
  
  Y. Kondo
  
  Pages 11-25
4. TQM — does it always work?
  
  J. Macdonald
  
  Pages 26-38
5. A comparison of TQM-performance in the Nordic and East Asian countries
  
  K. Kristensen, J. J. Dahlgaard, G. K. Kanji
  
  Pages 39-49
6. W. Edwards Deming (1900-1993): the man and his message
  
  H. R. Neave
  
  Pages 50-59
7. Upsizing the organization by attractive quality creation
  
  N. Kano
  
  Pages 60-72
8. TQM-leadership
  
  J. J. Dahlgaard, K. Kristensen, G. K. Kanji
  
  Pages 73-84
9. The development of a generic model for the implementation of TQM
  
  R. H. Haigh, D. S. Morris
  
  Pages 85-93
10. Business process re-engineering — the route to integrating TQM into the business strategy
  
  J. S. Oakland
  
  Pages 95-108
11. Total quality management and people empowerment
  
  K. J. Zink
  
  Pages 109-118
12. Total quality: its origins and its future
  
  G. Box
  
  Pages 119-127
13. Effective TQM implementation: critical issues
  
  H. J. Bajaria
  
  Pages 128-136
14. Total quality management and the role of statistics
  
  A. Zanella
  
  Pages 137-146
15. Different strokes for different folks — the collapse of prevailing wisdom
  
  Gopal K. Kanji
  
  Pages 147-160
16. Successfully combining TQM with business process re-engineering
  
  M. Hutton
  
  Pages 161-165
Measuring Performance
1. Front Matter
  
  Pages 167-167
  
  PDF
2. A performance measurement concept for business process management
  
  S. H. Fries
  
  Pages 169-172
3. Consumer driven quality standards: do we need them? can we get them?
  
  H. J. H. Macfie
  
  Pages 173-176

About this book

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Keywords

Editors and Affiliations

School of Computing and Management Sciences, Sheffield Hallam University, Sheffield, UK

Gopal K. Kanji

Bibliographic Information

Book Title: Total Quality Management
Book Subtitle: Proceedings of the first world congress
Editors: Gopal K. Kanji
DOI: https://doi.org/10.1007/978-94-011-0539-2
Publisher: Springer Dordrecht
eBook Packages: Springer Book Archive
Copyright Information: Springer Science+Business Media Dordrecht 1995
Hardcover ISBN: 978-0-412-64380-4Published: 31 March 1995
Softcover ISBN: 978-94-010-4240-6Published: 14 October 2012
eBook ISBN: 978-94-011-0539-2Published: 06 December 2012
Edition Number: 1
Number of Pages: XI, 618
Topics: Operations Management, Operations Research/Decision Theory

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Table of contents (108 papers)

Front Matter

TQM Principles and Practices

Front Matter

Measuring Performance

Front Matter

About this book

Keywords

Editors and Affiliations

School of Computing and Management Sciences, Sheffield Hallam University, Sheffield, UK

Bibliographic Information

Publish with us

Buy it now

Buying options

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