Editors:
- Advanced works presented in this book that were selected from the proceedings of the 1st international conference on Serviceology (ICServ2013), held in October 16-18, 2013 in Tokyo
- Developed theories of service and maintenance based on general design theory
- Provide deep industry knowledge of future trends, and operations technology
Conference series link(s): ICServ: International Conference on Serviceology
Conference proceedings info: ICServ 2013.
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Table of contents (38 papers)
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Front Matter
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Data Assimilation and Human Modeling/Enhancing Service Analysis and Testing with VR/AR/MR
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Front Matter
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Mechanism Design for Services
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Front Matter
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Product Service System (PSS)
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Front Matter
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Healthcare Services
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Front Matter
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About this book
Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16–18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.
Reviews
From the book reviews:
“This book is a collection of 38 papers that were presented at the First International Conference on Serviceology … . The authors always start by explaining the problem addressed in the paper. This is followed by a succinct summary of the supporting literature. … business process practitioners will find that this book adds new understanding of how business processes should be framed and designed. In my judgment, this book should be added to every university’s library.” (Don Chand, Computing Reviews, October, 2014)Editors and Affiliations
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National Institute of Advanced Industrial Science and Technology, Tokyo, Japan
Masaaki Mochimaru, Takeshi Takenaka
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The University of Tokyo, Kashiwa, Japan
Kanji Ueda
Bibliographic Information
Book Title: Serviceology for Services
Book Subtitle: Selected papers of the 1st International Conference of Serviceology
Editors: Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka
DOI: https://doi.org/10.1007/978-4-431-54816-4
Publisher: Springer Tokyo
eBook Packages: Engineering, Engineering (R0)
Copyright Information: Springer Japan 2014
Hardcover ISBN: 978-4-431-54815-7Published: 23 June 2014
Softcover ISBN: 978-4-431-56354-9Published: 27 September 2016
eBook ISBN: 978-4-431-54816-4Published: 16 May 2014
Edition Number: 1
Number of Pages: X, 375
Number of Illustrations: 292 b/w illustrations
Topics: Engineering Economics, Organization, Logistics, Marketing, Operations Management, Engineering Design, Information Systems and Communication Service