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Inside a Secret Software Laboratory

An Ethnographic Study of a Global Software Package Producer

  • Book
  • © 2012

Overview

Authors:
  1. Christine Grimm

    1. Zurich, Switzerland

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Table of contents (7 chapters)

  1. Front Matter

    Pages I-XVIII
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  2. Introduction

    • Christine Grimm
    Pages 1-11

  3. Discussion of Existing Knowledge

    • Christine Grimm
    Pages 13-46

  4. Settings and Research Methods

    • Christine Grimm
    Pages 47-95

  5. ERP System Support

    • Christine Grimm
    Pages 97-149

  6. ERP System Development

    • Christine Grimm
    Pages 151-206

  7. Analysing the Labs

    • Christine Grimm
    Pages 207-225

  8. Discussion and Conclusion

    • Christine Grimm
    Pages 227-261

  9. Back Matter

    Pages 263-289
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About this book

How does one of the world’s biggest Enterprise Resource Planning (ERP) suppliers develop software? How do Oracle, SAP, Microsoft and Co really work? Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs, she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.

Authors and Affiliations

  • Zurich, Switzerland

    Christine Grimm

About the author

Dr. Christine Grimm received her PhD in interdisciplinary research from the University of Edinburgh. She  works as a senior researcher in the research laboratory of a software provider.

 

Bibliographic Information

  • Book Title: Inside a Secret Software Laboratory

  • Book Subtitle: An Ethnographic Study of a Global Software Package Producer

  • Authors: Christine Grimm

  • DOI: https://doi.org/10.1007/978-3-8349-7176-0

  • Publisher: Gabler Verlag Wiesbaden

  • eBook Packages: Business and Economics, Business and Management (R0)

  • Copyright Information: Gabler Verlag | Springer Fachmedien Wiesbaden GmbH 2012

  • Softcover ISBN: 978-3-8349-3386-7Published: 23 January 2012

  • eBook ISBN: 978-3-8349-7176-0Published: 26 January 2012

  • Edition Number: 1

  • Number of Pages: XVIII, 289

  • Number of Illustrations: 19 b/w illustrations

  • Topics: Business and Management, general

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