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Die innovativsten Ideen für den Kundenservice
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Table of contents (7 chapters)
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Front Matter
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Back Matter
About this book
About the authors
Matias Musmacher ist Partner der O’Donovan Consulting AG in Bad Homburg. Sein Schwerpunkt: Leitung innovativer Customer-Care-Projekte. Er ist Co-Autor von "Business Process Outsourcing" (Gabler, 2006).
Bibliographic Information
Book Title: Innovationen im Service
Book Subtitle: Wie Sie Trends erkennen und im Unternehmen wirtschaftlich umsetzen
Authors: Ingo Scheidweiler, Matias Musmacher
DOI: https://doi.org/10.1007/978-3-8349-6498-4
Publisher: Gabler Verlag Wiesbaden
eBook Packages: Business and Economics (German Language)
Copyright Information: Gabler Verlag | Springer Fachmedien Wiesbaden GmbH, Wiesbaden 2011
Softcover ISBN: 978-3-8349-2109-3Published: 09 December 2010
eBook ISBN: 978-3-8349-6498-4Published: 19 January 2011
Edition Number: 1
Number of Pages: 232
Number of Illustrations: 52 b/w illustrations
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