Becoming Virtual

1. Front Matter

   Pages i-xi

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2. Introduction

   1. Introduction

      • Jane Klobas, Paul Jackson

      Pages 1-8

3. Envisioning and Planning for Virtualization

   1. Front Matter

      Pages 9-9

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   2. Aligning Goals, Virtuality and Capability: A Virtual Alignment Model

      • Paul Jackson, Jane Klobas

      Pages 11-21

   3. Envisioning and Monitoring the Process of Becoming Virtual

      • Paul Jackson, Jane Klobas

      Pages 23-34

   4. The Challenge of Becoming Virtual

      • Jane Klobas, Stefano Renzi

      Pages 35-52

4. New Insights into Knowledge Management and Virtualization

   1. Front Matter

      Pages 53-53

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   2. Social Uncertainty in Virtual Organizations: A Preliminary Ontology of the Constituent Elements

      • Ivan Jensen, Paul Jackson

      Pages 55-71

   3. When Communities of Practice Fail: Community Ties and Organizational Commitment

      • Gaela Bernini, Jane Klobas

      Pages 73-87

   4. An Exploratory Survey of the Structure and Components of Organizational Memory

      • Paul Jackson

      Pages 89-110

   5. The Organization as a Transactive Memory System

      • Paul Jackson, Jane Klobas

      Pages 111-133

   6. Adoption of Technologies for Virtual Work

      • Stefano Renzi, Jane Klobas, Paul Jackson

      Pages 135-149

   7. Monitoring, Control and the Performance of Virtual Work

      • Paul Jackson, Jane Klobas, Hosein Gharavi

      Pages 151-167

5. Understanding Virtualization

   1. Front Matter

      Pages 169-169

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   2. The Challenge of Becoming Virtual, Part 2

      • Jane Klobas

      Pages 171-179

   3. Reflections from the Frontline: The Journey of a Knowledge Manager

      • Louise Kjaer

      Pages 181-196

   4. The Forensics of a Challenged Initiative

      • Paul Jackson, Jane Klobas, Gaela Bernini, Ivan Jensen, Stefano Renzi

      Pages 197-213

   5. Tools and Capabilities for Becoming Virtual

      • Paul Jackson, Jane Klobas

      Pages 215-225

6. Back Matter

   Pages 227-267

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The editors and research team would like to thank the management and staff of TPC, who must remain anonymous. Without their enthusiastic - volvement, openness and patience, this project would not have been pos- ble. We hope that the outcomes are useful to them and any others wishing to understand the complexities and implications of becoming virtual. June 2007 Jane Klobas Paul Jackson Contents Contributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Part 1 – Envisioning and Planning for Virtualization . . . . . . . . . . . . . . . . . . 9 1 Aligning Goals, Virtuality and Capability: A Virtual Alignment Model Paul Jackson and Jane Klobas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 2 Envisioning and Monitoring the Process of Becoming Virtual Paul Jackson and Jane Klobas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3 The Challenge of Becoming Virtual Jane Klobas and Stefano Renzi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Part 2 – New Insights intoKnowledge Management and Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 4 Social Uncertainty in Virtual Organizations: A Preliminary Ontology of the Constituent Elements Ivan Jensen and Paul Jackson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 5 When Communities of Practice Fail: Community Ties and Organizational Commitment Gaela Bernini and Jane Klobas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 6 An Exploratory Survey of the Structure and Components of Organizational Memory Paul Jackson. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 viii Contents 7 The Organization as a Transactive Memory System Paul Jackson and Jane Klobas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 8 Adoption of Technologies for Virtual Work Stefano Renzi, Jane Klobas and Paul Jackson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 9 Monitoring, Control and the Performance of Virtual Work Paul Jackson, Jane Klobas and Hosein Gharavi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Part 3 – Understanding Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 10 The Challenge of Becoming Virtual, Part 2 Jane Klobas . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

• Alignment
• Distributed Organizations
• Internet
• KMS
• Knowledge Sharing
• Management
• Manager
• Virtual Companies
• development
• knowledge management
• knowledge transfer
• organization

• UWA Business School, University of Western Australia, Crawley, Australia

  Jane E. Klobas

• Carlo F. Dondena Centre for Research in Social Dynamics, Università Bocconi, Milano, Italy

  Jane E. Klobas

• School of Management, Edith Cowan University, Joondalup, Australia

  Paul D. Jackson

Policies and ethics