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Data Envelopment Analysis in the Service Sector

  • Book
  • © 1999

Overview

Editors:
  1. Georg Westermann
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Part of the book series: Harzer wirtschaftswissenschaftliche Schriften (HWS)

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Table of contents (14 chapters)

  1. Front Matter

    Pages I-X
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  2. Data Envelopment Analysis: Twenty Years Out

    • Lawrence M. Seiford
    Pages 1-22

  3. Treating non-discretionary variables one way or the other: implications for efficiency scores and their interpretation

    • Matthias Staat
    Pages 23-49

  4. Non-Radial Efficiency as Semi-Radial Efficiency

    • Laurens Cherchye, Tom Van Puyenbroeck
    Pages 51-64

  5. Continuity of the BCC Efficiency Measure

    • Holger Scheel
    Pages 65-78

  6. DEA Models via Goal Programming

    • Wenbin Liu, John Sharp
    Pages 79-101

  7. Bounded vs. Unbounded Noise in Efficiency Estimation: Performance of Alternative Estimators

    • Dieter Gstach
    Pages 103-119

  8. Price Indexes for Nonmarketed Goods

    • Rolf Färe, Shawna Grosskopf, Pontus Roos
    Pages 121-132

  9. Lessons Learned for DEA Practice from Health Care Applications in the UK

    • Rob Ball, Elizabeth Roberts, Richard Thomas
    Pages 133-157

  10. Recent Advances in Data Envelopment Analysis: An Illustrative Application to the U.S. Public Accounting Industry

    • Rajiv D. Banker, Hsihui Chang, Reba Cunningham, Ram Natarajan
    Pages 159-182

  11. Combining DEA and “Transformation-Stages”: Management Strategies for the Disability Service Units of the St. Georg Association

    • Georg Westermann, Gerhard Johnson
    Pages 183-201

  12. DEA in the ecological context — An overview

    • Katrin Allen
    Pages 203-235

  13. Measuring Public Spending Efficiency in Brazilian Municipalities: A Nonparametric Approach

    • Maria da Conceição Sampaio de Sousa, Francisco S. Ramos
    Pages 237-267

  14. Efficiency and Productivity of Norwegian Colleges

    • Finn R. Førsund, Kjell Ove Kalhagen
    Pages 269-308

  15. Efficiency and financial performances in telecommunications

    • P.-Y. Badillo
    Pages 309-336
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Keywords

About this book

The public and private service sector shows some specificity that classical measurement and benchmarking instruments normally fail to serve. Missing prices for public goods or distinct firm-specific solutions to the same problem - and, thus, different production techniques - are only two of the frequently arising problems. This volume emphasizes the possibilities to adjust and develop the methodology of Data Envelopment Analysis in order to meet the requirements of the service sector and highlights the widespread application of the instrument - especially to problems the orthodox methods fail to solve or to emerging fields within the service sector.

About the authors

Dr. Georg Westermann is professor for Business Studies and Public Sector Management at the Hochschule Harz.

Bibliographic Information

  • Book Title: Data Envelopment Analysis in the Service Sector

  • Editors: Georg Westermann

  • Series Title: Harzer wirtschaftswissenschaftliche Schriften

  • DOI: https://doi.org/10.1007/978-3-663-08343-6

  • Publisher: Deutscher Universitätsverlag Wiesbaden

  • eBook Packages: Springer Book Archive

  • Copyright Information: Springer Fachmedien Wiesbaden 1999

  • Softcover ISBN: 978-3-8244-7012-9Published: 29 September 1999

  • eBook ISBN: 978-3-663-08343-6Published: 03 September 2013

  • Edition Number: 1

  • Number of Pages: X, 336

  • Number of Illustrations: 34 b/w illustrations

  • Topics: Business and Management, general

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