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  • © 2020

Integrated Business Information Systems

A Holistic View of the Linked Business Process Chain ERP-SCM-CRM-BI-Big Data

  • Provides a comprehensive overview of the linked business process chain ERP-SCM-CRM-BI- Big Data
  • Introduces block chain technologies in the supply chain
  • Discusses the correlation between Big Data analytics, artificial intelligence and machine learning
  • Features an online gaming portal for business simulation, and practicing environment and team competition, as well as online templates for lectures, team presentations and exercises
  • Combines interactive knowledge transfer, role play, process simulation training and competition in a virtual learning environment

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Softcover Book USD 64.99
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Hardcover Book USD 89.99
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Table of contents (9 chapters)

  1. Front Matter

    Pages i-xix
  2. Introduction

    • Klaus-Dieter Gronwald
    Pages 1-3
  3. Business Integration Methods

    1. Front Matter

      Pages 5-5
    2. ERP: Enterprise Resource Planning

      • Klaus-Dieter Gronwald
      Pages 7-24
    3. SCM: Supply Chain Management

      • Klaus-Dieter Gronwald
      Pages 25-69
    4. CRM: Customer Relationship Management

      • Klaus-Dieter Gronwald
      Pages 71-80
    5. BI: Business Intelligence

      • Klaus-Dieter Gronwald
      Pages 81-85
    6. Big Data Analytics

      • Klaus-Dieter Gronwald
      Pages 87-110
    7. Artificial Intelligence

      • Klaus-Dieter Gronwald
      Pages 111-135
  4. Business Simulation

    1. Front Matter

      Pages 137-137
    2. Kdibis Global

      • Klaus-Dieter Gronwald
      Pages 139-150
    3. The Beverages Roleplay and Games

      • Klaus-Dieter Gronwald
      Pages 151-174
  5. Back Matter

    Pages 175-177

About this book

Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), Business Intelligence (BI) and Big Data analytics (BDA) are business related tasks and processes, which are supported by standardized software solutions.

The book explains that this requires business-oriented thinking and acting from IT specialists and data scientists. It is a good idea to let students experience this directly from the business perspective, for example as executives of a virtual company in a role-playing game.

The second edition of the book has been completely revised, restructured and supplemented with actual topics such as blockchains in supply chains and the correlation between Big Data analytics, artificial intelligence and machine learning. The structure of the book is based on the gradual implementation and integration of the respective information systems from the business and management perspectives. Part I contains chapters with detailed descriptions of the topics supplemented by online tests and exercises. Part II introduces role play and the online gaming and simulation environment. Supplementary teaching material, presentations, templates, and video clips are available online in the gaming area.

The gaming and business simulation Kdibisglobal.com, newly created for this book, now includes a beer division, a bottled water division, a soft drink division and a manufacturing division for barcode cash register scanner with their specific business processes and supply chains.

Authors and Affiliations

  • Hochschule Luzern, Basel, Switzerland

    Klaus-Dieter Gronwald

About the author

Klaus-Dieter Gronwald is lecturer, author, serious game developer and founder of Kdibis Learning Games. He combines teaching at various international business schools and colleges with career as a senior executive in industry developing new global sourcing strategies and advanced shared services models for IT- and engineering services in virtual teams. Klaus-Dieter Gronwald graduated from Leibniz University Hannover, in Germany, with a Masters and Ph.D. in Physics.

Bibliographic Information

Buy it now

Buying options

eBook USD 49.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 64.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 89.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access