IT Quality Management

1. Front Matter

   Pages i-ix

   PDF

2. Objectives

   • Wolfgang W. Osterhage

   Pages 1-4

3. Project Organisation

   • Wolfgang W. Osterhage

   Pages 5-16

4. Quality Management and Acceptance

   • Wolfgang W. Osterhage

   Pages 17-37

5. Quality Management as a Sub-project

   • Wolfgang W. Osterhage

   Pages 39-48

6. Acceptance Directive

   • Wolfgang W. Osterhage

   Pages 49-62

7. Methods of Data and Software Migration

   • Wolfgang W. Osterhage

   Pages 63-69

8. Special Cases

   • Wolfgang W. Osterhage

   Pages 71-100

9. Documentation

   • Wolfgang W. Osterhage

   Pages 101-105

10. Security Aspects

    • Wolfgang W. Osterhage

    Pages 107-117

11. Project Management

    • Wolfgang W. Osterhage

    Pages 119-124

12. Project Controlling

    • Wolfgang W. Osterhage

    Pages 125-130

13. Back Matter

    Pages 131-134

    PDF

In a comprehensive approach this book covers the end-to-end process from request management to change management, error management and migration management to acceptance testing and final data clean up. It is based upon nearly twenty years of experience in tests, acceptance and certification, when introducing medium to large IT systems including complex software for administrations and industry in many countries. There exist a variety of methodologies with different characteristics having emanated from various schools and consultancies to support such activities. However, it is obvious that because of the diversity in organisational levels in companies the rigor of application of such methodologies quite often suffers with regard to more pragmatic approaches. In view of economic considerations this may be unavoidable. For this reason no new or consolidated methodology shall be presented but an approach oriented on practical criteria coming closer to reality and offering methods, which can provide assistance on a case-by-case basis.

• acceptance testing
• computer
• quality management
• software implementation
• system

• Wachtberg-Niederbachem, Germany

  Wolfgang W. Osterhage

Wolfgang Osterhage holds a university degree in engineering (Dipl.-Ing.) and Ph.D.s in physics and information science, is associate lecturer at the Johann Wolfgang Goethe University in Frankfurt/Main, owner and managing director of the IT consulting company “numeric tech” near Bonn in Germany. He has more than 30 years of practical experience in the IT business with special emphasis on security, quality and performance.

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