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SPC and Continuous Improvement

  • Book
  • © 1989

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Authors:
  1. Mal Owen
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Table of contents (16 chapters)

  1. Front Matter

    Pages i-xi
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  2. Introduction

    • Mal Owen
    Pages 1-16

  3. Data Collection and Representation

    • Mal Owen
    Pages 17-33

  4. Problem-solving techniques

    • Mal Owen
    Pages 35-58

  5. Measuring location and variability

    • Mal Owen
    Pages 59-77

  6. The normal distribution and sampling

    • Mal Owen
    Pages 79-98

  7. Control charts for variables

    • Mal Owen
    Pages 99-126

  8. Capability and control

    • Mal Owen
    Pages 127-148

  9. Interpreting patterns and setting up charts

    • Mal Owen
    Pages 149-168

  10. Alternative techniques for charting variables

    • Mal Owen
    Pages 169-205

  11. Control charts for attributes

    • Mal Owen
    Pages 207-223

  12. Attribute charts for defective units

    • Mal Owen
    Pages 225-242

  13. Attribute charts for defects

    • Mal Owen
    Pages 243-264

  14. The Cusum technique

    • Mal Owen
    Pages 265-291

  15. Machine capability analysis

    • Mal Owen
    Pages 293-313

  16. Implementing the SPC programme

    • Mal Owen
    Pages 315-328

  17. Avoiding the pitfalls

    • Mal Owen
    Pages 329-342

  18. Back Matter

    Pages 343-368
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Keywords

About this book

There is no doubt that quality has become a major feature in the survival plan of organisations. With diminishing markets resulting from improved competitive performance and the associated factor of single-sourcing arrangements by the major organisations, it is clear that unless there is a commitment to change, organisations will lose their competitive edge. This will unfortunately mean elim­ ination and the resultant harsh realities that come with it for the employees. It has been said on many platforms that unemployment is not inevitable. Those organisations which recognise the requirements for survival know that quality, and its association with customer satisfaction, is now a key issue. Survival programmes based on quality improvement require an unrelenting com­ mitment to include everyone, from the Managing Director down, in an ongoing, never-ending involvement based on monitoring, and improving, all our activities. These Total Quality Management (TOM) programmes, whatever their specific nature, have a common theme of measuring and then improving. This text describes the philosophy and techniques of one type of involvement programme-Statistical Process Control (SPC). The material to follow suggests that SPC is a major element of any programme and, if properly applied, could be a complete programme in itself. Measuring and improving means that data must be collected, used, understood, interpreted and analysed, and thereby lies the difficulty.

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