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Global Call Center Employees in India

Work and Life between Globalization and Tradition

  • Book
  • © 2016

Overview

Authors:
  1. Mayank Kumar Golpelwar

    1. Human Resource Management and Leadership, University of Bayreuth, Department of, Bayreuth, Germany

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  • Study in the field of economic sciences
  • Includes supplementary material: sn.pub/extras

Part of the book series: Internationale Wirtschaftspartner (INWI)

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Table of contents (7 chapters)

  1. Front Matter

    Pages I-XX
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  2. Business Process Outsourcing in India: An Introduction

    • Mayank Kumar Golpelwar
    Pages 1-23

  3. Stress

    • Mayank Kumar Golpelwar
    Pages 25-51

  4. Coping with Role Stress

    • Mayank Kumar Golpelwar
    Pages 53-68

  5. Job Characteristics

    • Mayank Kumar Golpelwar
    Pages 69-81

  6. Psychological Contracts

    • Mayank Kumar Golpelwar
    Pages 83-97

  7. BPO Units and Indian Society – the Cultural Gap

    • Mayank Kumar Golpelwar
    Pages 99-137

  8. Conclusions

    • Mayank Kumar Golpelwar
    Pages 139-147

  9. Back Matter

    Pages 149-214
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Keywords

About this book

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Authors and Affiliations

  • Human Resource Management and Leadership, University of Bayreuth, Department of, Bayreuth, Germany

    Mayank Kumar Golpelwar

About the author

Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.   

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