Design Issues for Service Delivery Platforms

1. Front Matter

   Pages I-XLI

   PDF

2. Introduction

   • Martin Bergaus

   Pages 1-25

3. Literature Review: ICT, SDPs and System Design for User Needs

   • Martin Bergaus

   Pages 27-94

4. Research Methodology

   • Martin Bergaus

   Pages 95-170

5. Presentation of Findings

   • Martin Bergaus

   Pages 171-231

6. Model Development and Discussion of the Results

   • Martin Bergaus

   Pages 233-293

7. Conclusions

   • Martin Bergaus

   Pages 295-315

8. Back Matter

   Pages 317-453

   PDF

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

• Cloud Computing
• Grounded Theory Methodology
• Information Systems Research
• Qualitative Research
• Service Delivery Platforms
• Ubiquitous Computing
• Usability

• Leeds Metropoletan (Beckett) University Computing and Creative Technologies, Leeds, United Kingdom

  Martin Bergaus

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.

Policies and ethics