Managing Process Innovation through Exploitation and Exploration

1. Front Matter

   Pages I-XVII

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2. Introduction

   • Tor Tønnessen

   Pages 1-4

3. Theoretical departure and approach – balancing exploitation and exploration

   • Tor Tønnessen

   Pages 5-16

4. Total Quality Management

   • Tor Tønnessen

   Pages 17-26

5. Business Process Reengineering

   • Tor Tønnessen

   Pages 27-33

6. Is a synergistic approach to the combining of TQM and BPR appropriate?

   • Tor Tønnessen

   Pages 35-42

7. Research model and definitions

   • Tor Tønnessen

   Pages 43-48

8. Research design

   • Tor Tønnessen

   Pages 49-82

9. Combining TQM and BPR synergistically, Aker Stord – a case study

   • Tor Tønnessen

   Pages 83-173

10. Towards a synergistic combining of TQM and BPR in a Norwegian industrial setting

    • Tor Tønnessen

    Pages 175-200

11. New tools to support a synergistic combining of TQM and BPR

    • Tor Tønnessen

    Pages 201-252

12. Discussion and conclusion

    • Tor Tønnessen

    Pages 253-276

13. Back Matter

    Pages 277-318

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In order to stay efficient, companies need to improve their existing business processes on a continuous basis. To ensure competitive edge, it is essential for companies to adapt radically to new business opportunities and when external demands change. However, experience and research show that companies have difficulties managing both the continuous improvement of the existing system and radical change at the same time. By using TQM and BPR to represent the two approaches to change Tor Tønnessen contributes to the understanding of the challenges of this integration and shows ways to accomplish a successful synergistic combining of the two approaches.

• Business Process Reengineering
• Combining TQM and BPR Synergistically
• Innovation Management
• Norwegian Industry
• Process Innovation
• Total Quality Management

• Center for Industrial Production (CPI), Aalborg University, Aalborg East, Denmark

  Tor Tønnessen

Tor Tønnessen, PhD, works on the development of an oil company’s strategy and concept for Integrated Operations. He also supports large field development projects in developing their Integrated Operations strategy and solutions.

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