Office Automation

1. Front Matter

   Pages I-XII

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2. Integration

   1. Front Matter

      Pages 1-1

      PDF

   2. User Interface Design

      • A. Lee, F. H. Lochovsky

      Pages 3-20

   3. Document Management Systems

      • C. C. Woo, F. H. Lochovsky, A. Lee

      Pages 21-40

3. Filing

   1. Front Matter

      Pages 41-41

      PDF

   2. A Multimedia Filing System

      • D. Tsichritzis, S. Christodoulakis, A. Lee, J. Vandenbroek

      Pages 43-65

   3. Office Filing

      • S. Christodoulakis

      Pages 67-89

4. Mailing

   1. Front Matter

      Pages 91-91

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   2. Etiquette Specification in Message Systems

      • D. Tsichritzis, S. J. Gibbs

      Pages 93-111

   3. Intelligent Message Systems

      • John Hogg

      Pages 113-133

5. Procedure Specification

   1. Front Matter

      Pages 135-135

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   2. Office Procedures

      • J. Hogg, O. M. Nierstrasz, D. Tsichritzis

      Pages 137-165

   3. An Object-Oriented System

      • O. M. Nierstrasz

      Pages 167-189

6. Modelling

   1. Front Matter

      Pages 191-191

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   2. Conceptual Modelling and Office Information Systems

      • S. J. Gibbs

      Pages 193-225

   3. A Model for Multimedia Documents

      • F. Rabitti

      Pages 227-250

7. Analysis

   1. Front Matter

      Pages 251-251

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   2. Properties of Message Addressing Schemes

      • P. Martin

      Pages 253-281

   3. Message Flow Analysis

      • O. M. Nierstrasz

      Pages 283-314

8. Performance

   1. Front Matter

      Pages 315-315

      PDF

The term "Office Automation" implies much and means little. The word "Office" is usually reserved for units in an organization that have a rather general function. They are supposed to support different activities, but it is notoriously difficult to determine what an office is supposed to do. Automation in this loose context may mean many different things. At one extreme, it is nothing more than giving people better tools than typewriters and telephones with which to do their work more efficiently and effectively. At the opposite extreme, it implies the replacement of people by machines which perform office procedures automatically. In this book we will take the approach that "Office Automation" is much more than just better tools, but falls significantly short of replacing every person in an office. It may reduce the need for clerks, it may take over some secretarial functions, and it may lessen the dependence of principals on support personnel. Office Automation will change the office environment. It will eliminate the more mundane and well understood functions and will highlight the decision-oriented activities in an office. The goal of this book is to provide some understanding of office . activities and to evaluate the potential of Office Information Systems for office procedure automation. To achieve this goal, we need to explore concepts, elaborate on techniques, and outline tools.

• Büro
• Bürotechnik
• Information Systems
• automation
• information system
• office automation
• organization

• Computer Systems Research Institute, University of Toronto, Toronto, Canada

  Dionysios C. Tsichritzis

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