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Total Quality Management as a Holistic Management Concept

The European Model for Business Excellence

  • Book
  • © 1998

Overview

Authors:
  1. Klaus J. Zink

    1. University of Kaiserslautern, Kaiserslautern, Germany

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  • General Management Approach

  • Comparison with other modern management concepts

  • Combination of theory and practice

  • Application and implementation

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Table of contents (12 chapters)

  1. Front Matter

    Pages I-IX
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  2. Business Excellence through Total Quality

    1. Present situation

      • Klaus J. Zink
      Pages 1-4

    2. The necessity of integrative management concepts

      • Klaus J. Zink
      Pages 5-22

    3. Business Excellence through integrative management concepts

      • Klaus J. Zink
      Pages 23-48

    4. The introduction of comprehensive quality concepts as organisational development process

      • Klaus J. Zink
      Pages 49-80

    5. Practical experiences

      • Klaus J. Zink
      Pages 81-87

  3. The European Model for Business Excellence

    1. Basics of the European Model for Business Excellence

      • Klaus J. Zink
      Pages 89-91

    2. Elements of the European Model for Total Quality Management

      • Klaus J. Zink
      Pages 93-217

    3. Implicit assumptions - or what remains to be considered

      • Klaus J. Zink
      Pages 219-219

  4. Selected Managerial Methods in Context of Total Quality

    1. Self-Assessment

      • Klaus J. Zink
      Pages 221-246

    2. Benchmarking

      • Klaus J. Zink
      Pages 247-264

    3. Policy Deployment

      • Klaus J. Zink
      Pages 265-280

    4. People Empowerment

      • Klaus J. Zink
      Pages 281-298

  5. Back Matter

    Pages 299-355
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Keywords

About this book

In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.

Authors and Affiliations

  • University of Kaiserslautern, Kaiserslautern, Germany

    Klaus J. Zink

Bibliographic Information

  • Book Title: Total Quality Management as a Holistic Management Concept

  • Book Subtitle: The European Model for Business Excellence

  • Authors: Klaus J. Zink

  • DOI: https://doi.org/10.1007/978-3-642-72098-7

  • Publisher: Springer Berlin, Heidelberg

  • eBook Packages: Springer Book Archive

  • Copyright Information: Springer-Verlag Berlin · Heidelberg 1998

  • Softcover ISBN: 978-3-642-72100-7Published: 23 November 2011

  • eBook ISBN: 978-3-642-72098-7Published: 06 December 2012

  • Edition Number: 1

  • Number of Pages: IX, 355

  • Topics: Organization

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