New Trends in Banking Management

1. Front Matter

   Pages I-XIII

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2. Banking Quality, Efficiency, Profitability and Customer Satisfaction Analysis

   1. Front Matter

      Pages 1-1

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   2. An Empirical Study of Service Quality Perspectives in Public and Private Banks

      • Ch. Spathis, E. Petridou, N. Glaveli

      Pages 3-19

   3. Assessing Efficiency of Bank Branches: An Application of Data Envelopment Analysis (DEA)

      • A. Anastasiou, J. Mitropoulos, A. Sissouras

      Pages 21-36

   4. Comparative Satisfaction Measurement of ATMs vs Tellers

      • A. Bouranta, A. Kouremenos, Y. Siskos

      Pages 37-52

   5. A Multicriteria Approach to Assess Banking Performance: The Case of Greece

      • O. Stathas, K. Kosmidou, M. Doumpos, C. Zopounidis

      Pages 53-68

3. Business Failure and Credit Risk Assessment

   1. Front Matter

      Pages 69-69

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   2. Business Failure Prediction: A Review and Analysis of the Literature

      • M. Daubie, N. Meskens

      Pages 71-86

   3. On the Use of a Combination Approach to Automated Knowledge Acquisition Based on Neural Networks and Fuzzy Logic with Regard to Credit Scoring Problems

      • M. Michalopoulos, G. Dounias, D. Hatas, C. Zopounidis

      Pages 87-101

4. Banking Organization, Banking Marketing and Customer Relationship Management

   1. Front Matter

      Pages 103-103

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   2. Bank-firm Relationships: A Review of the Theoretical Literature

      • M. Troege

      Pages 105-118

   3. From Banking on Customers to Banking on Regions: A Flexible, Diffusive Bricks & Mortar Network Organization for Real Focus on Customers

      • D. G. Karellas, D. S. Stamoulis

      Pages 119-133

   4. Integrated Customer Relationship Management in the Banking Sector

      • M. Vlachopoulou, V. Manthou, O. Ioannidis

      Pages 135-148

5. Bank Mergers, Acquisition and Concentration

   1. Front Matter

      Pages 149-149

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   2. Mergers and Acquisitions in the European Banking Sector: The Case of BNP and Paribas

      • J. Gupta, A. Chevalier

      Pages 151-171

   3. Restructuring of Development Banks in the Context of a Market Economy: The Case of India

      • D. Singh, N. Dhillon

      Pages 173-187

   4. Net Interest Income, Balance Sheet Structure and Interest Rates

      • Ch. Staikouras, G. Wood

      Pages 189-204

6. Portfolio Management and Risk Assessment

   1. Front Matter

      Pages 205-205

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   2. Value at Risk Bounds for Portfolios of Non-normal Returns

      • E. Luciano, M. Marena

      Pages 207-222

   3. Value at Risk with High Frequency Data

      • E. Barucci, R. Renò

      Pages 223-231

During the last decades the globalization, the intensified competition and the rapid changes in the socio-economic and technological environment had a major impact on the global economic, financial and business environments. Within this environment, it is clear that banking institutions worldwide face new challenges and increasing risks, as well as increasing business potentials. The recent experience shows that achieving a sustainable development of the banking system is not only of interest to the banking institutions themselves, but it is also directly related to the development of the whole business and economic environment, both at regional and international level. The variety of new banking products that is constantly being developed to accommodate the increased customer needs (firms, organizations, individuals, etc.) provides a clear indication of the changes that the banking industry has undergone during the last two decades. The establishment of new products of innovative processes and instruments for their requires the implementation efficient management. The implementation of such processes and instruments is closely related to a variety of disciplines, advanced quantitative analysis for risk management, information technology, quality management, etc. The implementation ofthese approaches in banking management is in accordance with the finding that empirical procedures are no longer adequate to address the increasing complexity of the banking industry.

• Arbitrage
• Bank Management
• Banking
• Banking Industry
• Business
• Decision Theory
• Finance
• Investment
• Management
• Quantitative Analysis
• calculus
• development
• directory
• information technology
• quantitative finance

• Department of Production Engineering and Management, Technical University of Crete, Chania, Greece

  Constantin Zopounidis

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