Skip to main content
  • Book
  • © 2001

Electronic Customer Care

Die Anbieter-Kunden-Beziehung im Informationszeitalter

Authors:

  • Praxis-Lösungen für optimale Kundenorientierung

  • Mit mehr als 400 CRM-Praxisbeispielen

Buy it now

Buying options

eBook USD 24.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 35.09
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 49.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access

This is a preview of subscription content, log in via an institution to check for access.

Table of contents (6 chapters)

  1. Front Matter

    Pages i-xiii
  2. Einleitung

    • Andreas Muther
    Pages 1-9
  3. Grundlagen und Beispiel

    • Andreas Muther
    Pages 11-22
  4. Kriterien fur erfolgreiche ECC-Lösungen

    • Andreas Muther
    Pages 85-93
  5. Zusammenfassung und Überblick CRM-Markt

    • Andreas Muther
    Pages 95-104
  6. Back Matter

    Pages 105-155

Authors and Affiliations

  • Feldkirch, Österreich

    Andreas Muther

Bibliographic Information

  • Book Title: Electronic Customer Care

  • Book Subtitle: Die Anbieter-Kunden-Beziehung im Informationszeitalter

  • Authors: Andreas Muther

  • DOI: https://doi.org/10.1007/978-3-642-56593-9

  • Publisher: Springer Berlin, Heidelberg

  • eBook Packages: Springer Book Archive

  • Copyright Information: Springer-Verlag Berlin Heidelberg 2001

  • Hardcover ISBN: 978-3-540-41332-5Published: 10 April 2001

  • Softcover ISBN: 978-3-642-62533-6Published: 01 November 2012

  • eBook ISBN: 978-3-642-56593-9Published: 07 March 2013

  • Edition Number: 3

  • Number of Pages: XIII, 155

  • Topics: Management, Information Systems Applications (incl. Internet), Marketing

Buy it now

Buying options

eBook USD 24.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 35.09
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 49.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access