Skip to main content
  • Book
  • © 2002

CRM erfolgreich einführen

Authors:

  • Erste systematische Darstellung des Thema

  • Methoden-Vorschlag mit Handlungsempfehlungen

  • Includes supplementary material: sn.pub/extras

Buy it now

Buying options

eBook USD 49.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 49.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 69.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access

This is a preview of subscription content, log in via an institution to check for access.

Table of contents (6 chapters)

  1. Front Matter

    Pages I-IX
  2. Einleitung

    • Jens Schulze
    Pages 1-5
  3. Customer Relationship Management

    • Jens Schulze
    Pages 7-24
  4. Potenziale des CRM

    • Jens Schulze
    Pages 25-66
  5. Bestehende Ansätze zur CRM-Einführung

    • Jens Schulze
    Pages 67-109
  6. Methodenvorschlag zur CRM-Einführung

    • Jens Schulze
    Pages 111-212
  7. Zusammenfassung und Ausblick

    • Jens Schulze
    Pages 213-215
  8. Back Matter

    Pages 217-238

Authors and Affiliations

  • Volkswagen Bank GmbH, Braunschweig

    Jens Schulze

Bibliographic Information

  • Book Title: CRM erfolgreich einführen

  • Authors: Jens Schulze

  • DOI: https://doi.org/10.1007/978-3-642-56138-2

  • Publisher: Springer Berlin, Heidelberg

  • eBook Packages: Springer Book Archive

  • Copyright Information: Springer-Verlag Berlin Heidelberg 2002

  • Hardcover ISBN: 978-3-540-43292-0Published: 12 June 2002

  • Softcover ISBN: 978-3-642-62798-9Published: 05 November 2012

  • eBook ISBN: 978-3-642-56138-2Published: 11 March 2013

  • Edition Number: 1

  • Number of Pages: IX, 238

  • Topics: Management, Marketing

Buy it now

Buying options

eBook USD 49.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 49.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 69.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access