Service Science and Knowledge Innovation

1. Front Matter

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2. Organizational Semiotics: Theory and Concepts

   1. A Semiotic Approach to Integrative Negotiation

      • Janos J. Sarbo

      Pages 1-10

   2. A Semiotics Approach to Semantic Mismatches

      • Sabah Al-Fedaghi

      Pages 11-21

   3. Quality of Service in the Long Tail: Narratives and the Exploitation of Soft Metadata

      • Auke J. J. van Breemen

      Pages 22-31

   4. Assessing Pragmatic Interoperability of Information Systems from a Semiotic Perspective

      • Shixiong Liu, Weizi Li, Kecheng Liu

      Pages 32-41

3. Organizational Semiotics and Applications

   1. Virtual Process Modelling Informed by Organisational Semiotics: A Case of Higher Education Admission

      • John Effah, Kecheng Liu

      Pages 42-51

   2. Workaround Motivation Model (WAMM): An Adaptation of Theory of Interpersonal Behaviour

      • Nada Nadhrah, Vaughan Michell

      Pages 52-62

   3. Creating an iDTV Application from Inside a TV Company: A Situated and Participatory Approach

      • Samuel B. Buchdid, Roberto Pereira, M. Cecília C. Baranauskas

      Pages 63-73

   4. A Semiotic Approach for Guiding the Visualizing of Time and Space in Enterprise Models

      • John Krogstie, Alexander Nossum

      Pages 74-86

   5. Exploring Interface Sign Ontologies for Web User Interface Design and Evaluation: A User Study

      • Muhammad Nazrul Islam

      Pages 87-96

   6. Incorporating Semiotics into Fuzzy Logic to Enhance Clinical Decision Support Systems

      • Xiuxiu Chen, Huiying Gao, Kecheng Liu, Ying Zhang

      Pages 97-106

4. Finance and Service Science

   1. Multifractal Analysis on the Return Series of Stock Markets Using MF-DFA Method

      • Wanting Wang, Kecheng Liu, Zheng Qin

      Pages 107-115

   2. Exploiting Linked Data in Financial Engineering

      • Vivian Lee, Masatomo Goto, Bo Hu, Aisha Naseer, Pierre-Yves Vandenbussche, Gofran Shakair et al.

      Pages 116-125

   3. An Interdisciplinary Perspective on Education Service Systems

      • Christina Tay

      Pages 126-134

   4. Goal Oriented Value Object Classification for Healthcare Service Development

      • Gilmini Dantanarayana, Chathurika Wickramage, Prasad Jayaweera

      Pages 135-144

   5. A Design Science Oriented Framework for Experimental Research in Information Quality

      • Mouzhi Ge, Markus Helfert

      Pages 145-154

   6. Rationality of Service Composition of Workflow Net in a Service Oriented Architecture

      • Guangqi Huang, Li Huang, Xiuxiu Chen, Lily Sun

      Pages 155-165

   7. Process Oriented Dependency Modelling for Service Identification

      • Wenge Rong, Ting Li, Yuanxin Ouyang, Chao Li, Zhang Xiong

      Pages 166-175

   8. A Research on Interaction and Merging between Modern Manufacturing and Producer Services

      • Jiemei Zhang

      Pages 176-186

5. Enterprise Architecture

   1. An Architecture for Improving Hajj Management

      • Mohammad Yamin, Moteb Ayesh Albugami

      Pages 187-196

This book constitutes the refereed proceedings of the 15th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, ICISO 2014, held in Shanghai, China, in May 2014. The 39 revised papers presented at the main conference were carefully reviewed and selected from 88 submissions. Additionally, 10 papers were selected for presentation at two workshops held in the framework of ICISO 2014. The papers have been organized in the following topical sections: organizational semiotics: theory and concepts; organizational semiotics and applications; finance and service science; enterprise architecture; modelling and simulation and decision making and knowledge management. The last two sections contain papers from the Workshop on e-Health, the New Frontier of Service Science Innovation and the International Workshop on Information Engineering and Management.

• applied computing
• decision support systems
• e-health
• eHealth
• enterprise architectures
• enterprise computing
• enterprise information systems
• enterprise interoperability
• enterprise modeling
• enterprise ontologies, taxonomies and vocabularies
• information management
• information systems
• information systems applications
• knowledge management
• modeling
• organizational semiotics
• service systems
• service-oriented architectures
• simulation

• Henley Business School, Business Informatics and Accounting, University of Reading, Reading, UK

  Kecheng Liu, Stephen R. Gulliver, Weizi Li

• School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China

  Changrui Yu

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