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Exploring Services Science

4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013, Proceedings

  • Conference proceedings
  • © 2013

Overview

Editors:
  1. João Falcão e Cunha

    1. Departamento de Engenharia e Gestão Industrial, FEUP – University of Porto, Porto, Portugal

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  2. Mehdi Snene

    1. University of Geneva, Geneva, Switzerland

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  3. Henriqueta Nóvoa

    1. Departamento de Engenharia e Gestão Industrial, FEUP – University of Porto, Porto, Portugal

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  • Fast track proceedings

Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 143)

Included in the following conference series:

Conference proceedings info: IESS 2013.

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Table of contents (28 papers)

  1. Front Matter

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  2. Strategic Reorientation and Influences on Business-IT Alignment: Case Study of a Luxembourgish Financial Services Provider

    • Dieter De Smet, Wolfgang Molnar
    Pages 1-13

  3. A Service Oriented Simulation Architecture for Intelligent Building Management

    • Monica Drăgoicea, Laurenţiu Bucur, Monica Pătraşcu
    Pages 14-28

  4. Capabilities in Systems Engineering: An Overview

    • Gonçalo Antunes, José Borbinha
    Pages 29-42

  5. Applying the Lead User Method for Designing e-Services - Practical Techniques and Experiences

    • Martin Henkel, Erik Perjons, Anders Thelemyr
    Pages 43-57

  6. Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption

    • Julian D. M. Castaño, Maria R. A. Moreira, Paulo S. A. Sousa, Raquel F. Ch. Meneses
    Pages 58-72

  7. Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining

    • Niels Feldmann, Marc Kohler, Steven O. Kimbrough, Hansjörg Fromm
    Pages 73-85

  8. Modeling ITIL Business Motivation Model in ArchiMate

    • Marco Vicente, Nelson Gama, Miguel Mira da Silva
    Pages 86-99

  9. Service Science: A Service System Design Science Research Method?

    • Eric Dubois, Anne Rousseau
    Pages 100-113

  10. Modeling Service Relationships for Service Networks

    • Jorge Cardoso
    Pages 114-128

  11. Evaluating the IT Strategic Plan for the Public Administration in Portugal

    • Diogo Nunes, Isabel Rosa, Miguel Mira da Silva
    Pages 129-140

  12. Open Semantic Service Networks: Modeling and Analysis

    • Jorge Cardoso, Carlos Pedrinaci, Pieter De Leenheer
    Pages 141-154

  13. Ontological Representation and Governance of Business Semantics in Compliant Service Networks

    • Pieter De Leenheer, Jorge Cardoso, Carlos Pedrinaci
    Pages 155-169

  14. Simulation-Based Quantification of Business Impacts Caused by Service Incidents

    • Axel Kieninger, Florian Berghoff, Hansjörg Fromm, Gerhard Satzger
    Pages 170-185

  15. IT Governance Mechanisms: A Literature Review

    • Rafael Almeida, Rúben Pereira, Miguel Mira da Silva
    Pages 186-199

  16. A Model-Driven Environment for Service Design, Simulation and Prototyping

    • Biljana Bajić-Bizumić, Claude Petitpierre, Hieu Chi Huynh, Alain Wegmann
    Pages 200-214

  17. Towards a Taxonomy of Service Design Methods and Tools

    • Rui Alves, Nuno Jardim Nunes
    Pages 215-229

  18. A Survey of Tool Support for the Animation of IT Services Process Models Execution

    • Marco Roque, Fernando Brito e Abreu
    Pages 230-245

  19. Factors Influencing the Internationalization of Services Firms: The Case of Design, Engineering and Architecture Consulting Firms

    • Maria R. A. Moreira, Miguel A. S. Maia, Paulo S. A. Sousa, Raquel F. Ch. Meneses
    Pages 246-262

  20. A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport

    • Marta Campos Ferreira, Maria Henriqueta Nóvoa, Teresa Galvão Dias
    Pages 263-278
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  1. Exploring Services Science

Keywords

About this book

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy.

This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation.

Editors and Affiliations

  • Departamento de Engenharia e Gestão Industrial, FEUP – University of Porto, Porto, Portugal

    João Falcão e Cunha, Henriqueta Nóvoa

  • University of Geneva, Geneva, Switzerland

    Mehdi Snene

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