Authors:
- Synthesizes the key knowledge on performance measurement
- System describes a new simple and effective methodology to implement BSC in SMEs
- Includes three case studies on the implementation of BSC
- Foreword by Professor Robert Kaplan, Harvard Business School
- Includes supplementary material: sn.pub/extras
Part of the book series: SpringerBriefs in Business (BRIEFSBUSINESS)
Buy it now
Buying options
Tax calculation will be finalised at checkout
Other ways to access
This is a preview of subscription content, log in via an institution to check for access.
Table of contents (5 chapters)
-
Front Matter
About this book
Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.
Authors and Affiliations
-
, DIMEG, University of Padua, Padova, Italy
Stefano Biazzo, Patrizia Garengo
About the authors
Stefano Biazzo, Professor of Innovation management and Business Administration at the Faculty of Engineering of the University of Padua, Italy. He has been a researcher, consultant and educator for over 15 years in the field of organisational development of small and medium-sized enterprises.
Patrizia Garengo is a Research Fellow at the Department of Industrial Innovation and Management of University of Padua. She holds a degree in Business Economics from Ca’ Foscari University in Venice and a PhD in Industrial Engineering from the University of Padua. For over 10 year, she carried our research and advice in the field of performance management in SMEs. To date Patrizia has published over 50 papers in international journals and conferences on performance measurement.
Bibliographic Information
Book Title: Performance Measurement with the Balanced Scorecard
Book Subtitle: A Practical Approach to Implementation within SMEs
Authors: Stefano Biazzo, Patrizia Garengo
Series Title: SpringerBriefs in Business
DOI: https://doi.org/10.1007/978-3-642-24761-3
Publisher: Springer Berlin, Heidelberg
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer-Verlag Berlin Heidelberg 2012
Softcover ISBN: 978-3-642-24760-6Published: 05 January 2012
eBook ISBN: 978-3-642-24761-3Published: 05 January 2012
Series ISSN: 2191-5482
Series E-ISSN: 2191-5490
Edition Number: 1
Number of Pages: X, 133
Number of Illustrations: 59 b/w illustrations
Topics: Human Resource Management, Accounting/Auditing, Business Strategy/Leadership