Overview
The book focuses on the critical success factors for professional service firms
The authors combine practical advice and well-founded research
Readers will learn about the latest developments in the professional service industry
Includes supplementary material: sn.pub/extras
Access this book
Tax calculation will be finalised at checkout
Other ways to access
Table of contents (14 chapters)
-
Front Matter
-
Professional Service Firms
-
Front Matter
-
-
Management of Strategic Resources
-
Front Matter
-
-
Management of Strategic Development
-
Front Matter
-
-
Back Matter
Keywords
About this book
Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies.
Authors and Affiliations
Bibliographic Information
Book Title: Strategic Management of Professional Service Firms
Book Subtitle: Theory and Practice
Authors: Stephan Kaiser, Max Josef Ringlstetter
DOI: https://doi.org/10.1007/978-3-642-16063-9
Publisher: Springer Berlin, Heidelberg
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer-Verlag Berlin Heidelberg 2011
Hardcover ISBN: 978-3-642-16062-2Published: 02 December 2010
Softcover ISBN: 978-3-642-42358-1Published: 11 October 2014
eBook ISBN: 978-3-642-16063-9Published: 19 November 2010
Edition Number: 1
Number of Pages: XVII, 208
Topics: Services, Organization, Human Resource Management