Exploring Services Science

1. Front Matter

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2. Towards a Model for Measuring Customer Intimacy in B2B Services

   • François Habryn, Benjamin Blau, Gerhard Satzger, Bernhard Kölmel

   Pages 1-14

3. Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector

   • Sylvain Kubicki, Gilles Halin

   Pages 15-29

4. From End-User’s Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach

   • Isabelle Mirbel, Pierre Crescenzo

   Pages 30-44

5. Lean Manufacturing in Public Services: Prospects for Value Creation

   • Ayham Jaaron, Chris Backhouse

   Pages 45-57

6. Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services

   • Shu-Lu Hsu, Huichich Wang, Hersen Doong

   Pages 58-64

7. A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport

   • Petra Hocová, João Falcão e Cunha

   Pages 65-81

8. Service Portfolio Design for Service Innovation Management: The Case of a Luxemburgish Research and Technology Organization

   • Pierre-Jean Barlatier, Jean-Charles Bernacconi, Sandrine Reiter

   Pages 82-95

9. Definition of a Description Language for Business Service Decomposition

   • Lam-Son Lê, Aditya Ghose, Evan Morrison

   Pages 96-110

10. Can Software Architecture Review Methods Apply to Service Design?

    • Simon Field

    Pages 111-124

11. Framework for Design Research in Health and Care Services

    • Eva-Maria Hempe, Terry Dickerson, Anthony Holland, P. John Clarkson

    Pages 125-135

12. Towards an Ontology-Based Approach for Creating Sustainable Services

    • Anastasiya Yurchyshyna, Wanda Opprecht

    Pages 136-149

13. Systemic Service Design: Aligning Value and Implementation

    • Arash Golnam, Gil Regev, Julien Ramboz, Philippe Laprade, Alain Wegmann

    Pages 150-164

14. A Framework for Developing a Co-design Environment for e-Business Applications

    • Yazrina Yahya, Muriati Mukhtar, Norleyza Jailani, Salha Abdullah, Zuraidah Abdullah, Abdul Razak Hamdan

    Pages 165-178

15. On Service Systems – By Definition of Elementary Concepts towards the Sound Theory of Service Science

    • Petra Hocová, Zdenko Staníček

    Pages 179-191

16. A Conceptual Framework for Service Modelling in a Network of Service Systems

    • Thang Le Dinh, Thanh Thoa Pham Thi

    Pages 192-206

17. Services Design for People

    • Rafael Zaballa

    Pages 207-214

18. Life Cycle of Virtualized Service Resource in BIRIS Environment

    • Xiaofei Xu, Xianzhi Wang, Zhongjie Wang

    Pages 215-223

19. A Conceptual Model of Service Exchange in Service-Dominant Logic

    • Geert Poels

    Pages 224-238

20. Think Large, Act Small: An Approach to Web Services for Embedded Systems Based on the OSGi Framework

    • Roman Roelofsen, David Bosschaert, Volker Ahlers, Arne Koschel, Irina Astrova

    Pages 239-253

The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sciences, law, ethics, economics etc. to address the theoretical and practical - pects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the p- duction of transdisciplinary results. Services Science is building a concrete framework for transdisciplinary purposes. IESS1. 0 – the First International Conference on Exploring Services Science – was the first international conference held in Europe in this domain. The conference took place during February 17–19, 2010 in Geneva, Switzerland. The goal of the conf- ence was to build upon the growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines were invited to contribute their results and approaches to Services Science in a tra- disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference call for papers was structured around transdisciplinary service research topics including service innovation, service exploration, service - sign, service engineering, and service sustainability, and around more disciplinary oriented service contexts such as: sectors and services, IT and services, foundations of services science, and governance and management.

• Administration
• SOA - Self-Oriented Architectures
• Service Engineering
• Service Management
• Service Networks
• Services Science
• Web Services
• computer
• computer science
• design
• service-oriented computing

• University of Geneva, CUI, , ,, Carouge, Switzerland

  Jean-Henry Morin

• University of Geneva, CUI, Carouge, Switzerland

  Jolita Ralyté, Mehdi Snene

Policies and ethics