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Exploring Services Science

First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010, Revised Papers

  • Conference proceedings
  • © 2010

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Editors:
  1. Jean-Henry Morin

    1. University of Geneva, CUI, , ,, Carouge, Switzerland

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  2. Jolita Ralyté

    1. University of Geneva, CUI, Carouge, Switzerland

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    You can also search for this editor in PubMed   Google Scholar

  3. Mehdi Snene

    1. University of Geneva, CUI, Carouge, Switzerland

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    You can also search for this editor in PubMed   Google Scholar

Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 53)

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Conference proceedings info: IESS 2010.

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Table of contents (27 papers)

  1. Front Matter

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  2. Towards a Model for Measuring Customer Intimacy in B2B Services

    • François Habryn, Benjamin Blau, Gerhard Satzger, Bernhard Kölmel
    Pages 1-14

  3. Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector

    • Sylvain Kubicki, Gilles Halin
    Pages 15-29

  4. From End-User’s Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach

    • Isabelle Mirbel, Pierre Crescenzo
    Pages 30-44

  5. Lean Manufacturing in Public Services: Prospects for Value Creation

    • Ayham Jaaron, Chris Backhouse
    Pages 45-57

  6. Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services

    • Shu-Lu Hsu, Huichich Wang, Hersen Doong
    Pages 58-64

  7. A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport

    • Petra Hocová, João Falcão e Cunha
    Pages 65-81

  8. Service Portfolio Design for Service Innovation Management: The Case of a Luxemburgish Research and Technology Organization

    • Pierre-Jean Barlatier, Jean-Charles Bernacconi, Sandrine Reiter
    Pages 82-95

  9. Definition of a Description Language for Business Service Decomposition

    • Lam-Son Lê, Aditya Ghose, Evan Morrison
    Pages 96-110

  10. Can Software Architecture Review Methods Apply to Service Design?

    • Simon Field
    Pages 111-124

  11. Framework for Design Research in Health and Care Services

    • Eva-Maria Hempe, Terry Dickerson, Anthony Holland, P. John Clarkson
    Pages 125-135

  12. Towards an Ontology-Based Approach for Creating Sustainable Services

    • Anastasiya Yurchyshyna, Wanda Opprecht
    Pages 136-149

  13. Systemic Service Design: Aligning Value and Implementation

    • Arash Golnam, Gil Regev, Julien Ramboz, Philippe Laprade, Alain Wegmann
    Pages 150-164

  14. A Framework for Developing a Co-design Environment for e-Business Applications

    • Yazrina Yahya, Muriati Mukhtar, Norleyza Jailani, Salha Abdullah, Zuraidah Abdullah, Abdul Razak Hamdan
    Pages 165-178

  15. On Service Systems – By Definition of Elementary Concepts towards the Sound Theory of Service Science

    • Petra Hocová, Zdenko Staníček
    Pages 179-191

  16. A Conceptual Framework for Service Modelling in a Network of Service Systems

    • Thang Le Dinh, Thanh Thoa Pham Thi
    Pages 192-206

  17. Services Design for People

    • Rafael Zaballa
    Pages 207-214

  18. Life Cycle of Virtualized Service Resource in BIRIS Environment

    • Xiaofei Xu, Xianzhi Wang, Zhongjie Wang
    Pages 215-223

  19. A Conceptual Model of Service Exchange in Service-Dominant Logic

    • Geert Poels
    Pages 224-238

  20. Think Large, Act Small: An Approach to Web Services for Embedded Systems Based on the OSGi Framework

    • Roman Roelofsen, David Bosschaert, Volker Ahlers, Arne Koschel, Irina Astrova
    Pages 239-253
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  1. Exploring Services Science

Keywords

About this book

The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sciences, law, ethics, economics etc. to address the theoretical and practical - pects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the p- duction of transdisciplinary results. Services Science is building a concrete framework for transdisciplinary purposes. IESS1. 0 – the First International Conference on Exploring Services Science – was the first international conference held in Europe in this domain. The conference took place during February 17–19, 2010 in Geneva, Switzerland. The goal of the conf- ence was to build upon the growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines were invited to contribute their results and approaches to Services Science in a tra- disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference call for papers was structured around transdisciplinary service research topics including service innovation, service exploration, service - sign, service engineering, and service sustainability, and around more disciplinary oriented service contexts such as: sectors and services, IT and services, foundations of services science, and governance and management.

Editors and Affiliations

  • University of Geneva, CUI, , ,, Carouge, Switzerland

    Jean-Henry Morin

  • University of Geneva, CUI, Carouge, Switzerland

    Jolita Ralyté, Mehdi Snene

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