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Information Technology for Knowledge Management

  • Book
  • © 1998

Overview

Editors:
  1. Uwe M. Borghoff

    1. Xerox Research Centre Europe, Grenoble Laboratory, Meylan, France

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    You can also search for this editor in PubMed   Google Scholar

  2. Remo Pareschi

    1. Xerox Professional Document Services, Cernusco S/N, Italy

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    You can also search for this editor in PubMed   Google Scholar

  • Shows how to use information technology to support creation and sharing of knowledge in organizations

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Table of contents (9 chapters)

  1. Front Matter

    Pages I-XI
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  2. Introduction

    1. Front Matter

      Pages 1-1
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    2. Introduction

      • Uwe M. Borghoff, Remo Pareschi
      Pages 3-14

  3. The Flow of Knowledge

    1. Front Matter

      Pages 15-15
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    2. The Lessons Learned Cycle

      • Gertjan van Heijst, Rob van der Spek, Eelco Kruizinga
      Pages 17-34

    3. Knowledge Pump: Supporting the Flow and Use of Knowledge

      • Natalie Glance, Damián Arregui, Manfred Dardenne
      Pages 35-51

  4. Knowledge Cartography

    1. Front Matter

      Pages 53-53
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    2. Negotiating the Construction of Organisational Memories

      • Simon Buckingham Shum
      Pages 55-78

    3. A Technology for Supporting Knowledge Work: The RepTool

      • Brigitte Jordan, Ron Goldman, Anja Eichler
      Pages 79-97

  5. Communities of Knowledge Workers

    1. Front Matter

      Pages 99-99
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    2. An Environment for Cooperative Knowledge Processing

      • Wolfgang Prinz, Anja Syri
      Pages 101-119

    3. Ariadne: Supporting Coordination Through a Flexible Use of Knowledge Processes

      • Carla Simone, Monica Divitini
      Pages 121-148

  6. Knowledge Repositories and Libraries

    1. Front Matter

      Pages 149-149
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    2. From Natural Language Documents to Sharable Product Knowledge: A Knowledge Engineering Approach

      • Dietmar Rösner, Brigitte Grote, Knut Hartman, Björn Höfling
      Pages 151-182

    3. Corporate Memories for Knowledge Management in Industrial Practice: Prospects and Challenges

      • Otto Kühn, Andreas Abecker
      Pages 183-206

  7. Back Matter

    Pages 207-232
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Keywords

About this book

As we approach the beginning of the 21 st century, we are beginning to see the emer­ gence of knowledge management as a natural evolution of the focus and importance of quality in the 1980s and reengineering in the I 990s. Quality placed a huge em­ phasis on getting all employees to use their brainpower better. Reengineering em­ phasized the use of technology to streamline business processes and take out costs. With the lessons of quality and reengineering firmly embedded in our everyday op­ erations (continual cost containment and higher quality is a way of life), businesses are now turning their attention to growth. Growth is a common pursuit. Customers are calling for it. Financial markets are calling for it. Employees are asking for it because they want an exciting and stimu­ lating environment in which to work. If a business doesn't grow, it will eventually die because knowledge workers ofthe 21 st century won't want to work with or for a business that's not growing. Skilled workers have plenty of options to choose from as demand for knowledge workers escalates around the world.

Editors and Affiliations

  • Xerox Research Centre Europe, Grenoble Laboratory, Meylan, France

    Uwe M. Borghoff

  • Xerox Professional Document Services, Cernusco S/N, Italy

    Remo Pareschi

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