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Knowledge Management

Concepts and Best Practices

  • Book
  • © 2003

Overview

Editors:
  1. Kai Mertins

    1. Fraunhofer Institute IPK, Berlin, Germany

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  2. Peter Heisig

    1. Fraunhofer Institute IPK, Berlin, Germany

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  3. Jens Vorbeck

    1. Consultant IBM Unternehmensberatung GmbH, Düsseldorf, Germany

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  • Comprehensive overview with detailed description of Knowledge Management methods

  • Case studies from leading companies in Europe

  • Includes supplementary material: sn.pub/extras

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Table of contents (20 chapters)

  1. Front Matter

    Pages I-XXXI
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  2. Introduction

    1. Introduction

      • Kai Mertins, Peter Heisig, Jens Vorbeck
      Pages 1-11

  3. Design Fields

    1. Front Matter

      Pages 13-13
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    2. Business Process Oriented Knowledge Management

      • Peter Heisig
      Pages 15-44

    3. The Fraunhofer Knowledge Management Audit (FKM-Audit)

      • Kai Mertins, Peter Heisig, Ina Finke, Christina Ulbrich
      Pages 45-65

    4. Motivation for Knowledge Management

      • Ina Finke, Markus Will
      Pages 66-91

    5. Role Models, Human Resources and Strategy

      • Arne Jaitner
      Pages 92-113

    6. Knowledge Management Tools

      • Kay Alwert, Ingo Hoffmann
      Pages 114-150

    7. Intellectual Capital: Measuring Knowledge Management

      • Robert Schindler, Arne Jaitner
      Pages 151-175

  5. Case Studies

    1. Front Matter

      Pages 223-223
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    2. Knowledge Management — Results of a Benchmarking Study

      • Cornelia Baumbach, Anja Schulze
      Pages 225-250

    3. Knowledge Management: The Holistic Approach of Arthur D. Little, Inc.

      • Peter Heisig, Frank Spellerberg, Patricia Spallek
      Pages 251-261

    4. The Aventis Approach to Knowledge Management: Locating Inhouse Expertise for Immediate Anytime, Anywhere Availability

      • Jürgen Oldigs-Kerber, Alla Shpilsky, Stephen Sorensen
      Pages 262-272

    5. Cultural Change Triggers Best Practice Sharing — British Aerospace plc.

      • Peter Heisig, Jens Vorbeck
      Pages 273-282

    6. Knowledge Management and Customer Orientation Hewlett Packard Austria

      • Jens Vorbeck, Peter Heisig
      Pages 283-291

    7. Knowledge Management in a Global Company — IBM Global Services

      • Jens Vorbeck, Peter Heisig, Andrea Martin, Peter Schütt
      Pages 292-304
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Keywords

About this book

By Leif Edvinsson Professor of Intellectual Capital University of Lund Lund, Sweden In a marketplace, characterized by the growing importance of intangibles and knowledge, as we have not only in Europe today, it has become more and more evident how important knowledge management and Intellectual Capital manage­ ment has become. Some of us who started this knowledge exploration journeys some decades ago could perhaps realize how quickly this theme should become so important. Today it is on almost every executive's agenda. The timing, the context and the comprehensive content of this second edition could not have been better. In this second edition the authors have extended their overview with case studies and facts that confirm what we intuitively knew. Knowledge and intangibles are a top strategic issue. It is vital for an organization if it wants to be competitive, sus­ tainable and profitable. The solid overview and the holistic review and testing of the theories with real cases, gives the reader a lot of facts and models of how man­ agement could invest in this area with very good return, in one case with a return of investment of 200 % in one year! It is a very extensive work on the growing field of knowledge management. In its extension guidelines and emerging standards are already visible, as e. g. the guide­ lines from the Danish government on IC reporting or of the Norwegian Associa­ tion of Financial Analysts.

Editors and Affiliations

  • Fraunhofer Institute IPK, Berlin, Germany

    Kai Mertins, Peter Heisig

  • Consultant IBM Unternehmensberatung GmbH, Düsseldorf, Germany

    Jens Vorbeck

Bibliographic Information

  • Book Title: Knowledge Management

  • Book Subtitle: Concepts and Best Practices

  • Editors: Kai Mertins, Peter Heisig, Jens Vorbeck

  • DOI: https://doi.org/10.1007/978-3-540-24778-4

  • Publisher: Springer Berlin, Heidelberg

  • eBook Packages: Springer Book Archive

  • Copyright Information: Springer-Verlag Berlin Heidelberg 2003

  • Hardcover ISBN: 978-3-540-00490-5Published: 19 May 2003

  • Softcover ISBN: 978-3-642-05598-0Published: 09 December 2010

  • eBook ISBN: 978-3-540-24778-4Published: 19 March 2013

  • Edition Number: 2

  • Number of Pages: XXXI, 384

  • Topics: Management, Organization

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