Integrated Management of Systems, Services, Processes and People in IT

1. Front Matter

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2. Monitoring and Analysis Tools

   1. Design and Implementation of a Distributed Platform for Sharing IP Flow Records

      • Cristian Morariu, Peter Racz, Burkhard Stiller

      Pages 1-14

   2. Design of a Stream-Based IP Flow Record Query Language

      • Vladislav Marinov, Jürgen Schönwälder

      Pages 15-28

   3. Monitoring Multiple Concurrent Service Level Parameters with Multidimensional Trees

      • Andreas Kiefer, Elias P. Duarte Jr., Cristina D. Murta

      Pages 29-42

3. Monitoring and Analysis Tools

   1. A Performance-Based Methodology to Improve Grid Exploitation

      • A. Clematis, A. Corana, D. D’Agostino, A. Galizia, A. Quarati

      Pages 43-55

   2. One Is Not Enough: A Hybrid Approach for IT Change Planning

      • Sebastian Hagen, Nigel Edwards, Lawrence Wilcock, Johannes Kirschnick, Jerry Rolia

      Pages 56-70

   3. Improving IT Change Management Processes with Automated Risk Assessment

      • Juliano Araujo Wickboldt, Luís Armando Bianchin, Roben Castagna Lunardi, Fabrício Girardi Andreis, Weverton Luis da Costa Cordeiro, Cristiano Bonato Both et al.

      Pages 71-84

4. Autonomic and Self-management

   1. A2A: An Architecture for Autonomic Management Coordination

      • Alexander V. Konstantinou, Yechiam Yemini

      Pages 85-98

   2. Consistency of States of Management Data in P2P-Based Autonomic Network Management

      • Jéferson Campos Nobre, Lisandro Zambenedetti Granville

      Pages 99-110

   3. Self-optimizing Hybrid Routing in Publish/Subscribe Systems

      • Arnd Schröter, Daniel Graff, Gero Mühl, Jan Richling, Helge Parzyjegla

      Pages 111-122

5. People in IT and Decision Support for IT Management

   1. Workload Management in Dynamic IT Service Delivery Organizations

      • Yixin Diao, Aliza Heching

      Pages 123-137

   2. ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints

      • Roben Castagna Lunardi, Weverton Luis da Costa Cordeiro, Fabrício Girardi Andreis, Juliano Araujo Wickboldt, Cristiano Bonato Both, Luciano Paschoal Gaspary et al.

      Pages 138-151

   3. Towards Robust IT Service Portfolio Management

      • David Trastour, Athena Christodoulou

      Pages 152-163

6. Security and Virtualization

   1. Hidden Markov Model Modeling of SSH Brute-Force Attacks

      • Anna Sperotto, Ramin Sadre, Pieter-Tjerk de Boer, Aiko Pras

      Pages 164-176

   2. Network Virtualization in Future Home Environments

      • Andreas Berl, Roman Weidlich, Michael Schrank, Helmut Hlavacs, Hermann de Meer

      Pages 177-190

7. Back Matter

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This volume of the Lecture Notes in Computer Science series contains all papers accepted for presentation at the 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management (DSOM 2009), which was held in Venice, Italy, during October 27-28, 2009. DSOM 2009 was the 20th event in a series of annual workshops. It followed in the footsteps of previous successful meetings, the most recent of which were held on Samos, Greece (DSOM 2008), San Jos´ e, California, USA (DSOM 2007), Dublin, Ireland (DSOM 2006), Barcelona, Spain (DSOM 2005), and Davis, C- ifornia, USA (DSOM 2004). The goal of the DSOM workshops is to bring - gether researchersfromindustry andacademia workingin the areasofnetworks, systems, and service management, to discuss recent advances and foster future growth. In contrast to the larger management conferences, such as IM (Inter- tional Symposium on Integrated Network Management) and NOMS (Network OperationsandManagementSymposium),DSOMworkshopshaveasingle-track program in order to stimulate more intense interaction among participants.

• cloud computing
• distributed computing
• distributed systems
• intrusion detection
• management
• network virtualization
• overlay networks
• p2p networks
• peer-to-peer
• reliability
• risk management
• smart homes
• workload management

• Hewlett-Packard Laboratories, Palo Alto, USA

  Claudio Bartolini

• Institute of Infornatics, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil

  Luciano Paschoal Gaspary

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