Handbook on Business Process Management 1

1. Front Matter

   Pages i-xix

   PDF

2. Introduction

   1. Front Matter

      Pages 1-2

      PDF

   2. What is Business Process Management?

      • Michael Hammer

      Pages 3-16

   3. Process Management for Knowledge Work

      • Thomas H. Davenport

      Pages 17-35

   4. The Scope and Evolution of Business Process Management

      • Paul Harmon

      Pages 37-81

   5. A Framework for Defining and Designing the Structure of Work

      • Geary A. Rummler, Alan J. Ramias

      Pages 83-106

   6. The Six Core Elements of Business Process Management

      • Michael Rosemann, Jan vom Brocke

      Pages 107-122

3. Methods

   1. Front Matter

      Pages 123-125

      PDF

   2. Six Sigma and Business Process Management

      • Sue Conger

      Pages 127-148

   3. Business Process Model Abstraction

      • Artem Polyvyanyy, Sergey Smirnov, Mathias Weske

      Pages 149-166

   4. Business Process Quality Management

      • Hajo A. Reijers, Jan Mendling, Jan Recker

      Pages 167-185

   5. Semantic Business Process Management

      • Jörg Becker, Daniel Pfeiffer, Thorsten Falk, Michael Räckers

      Pages 187-211

   6. Analysis and Design of Business Processes Using BPMN

      • Gustav Aagesen, John Krogstie

      Pages 213-235

   7. Configuration and Management of Process Variants

      • Alena Hallerbach, Thomas Bauer, Manfred Reichert

      Pages 237-255

   8. Process Choreography Modeling

      • Alistair Barros, Thomas Hettel, Christian Flender

      Pages 257-277

   9. Collaborative Process Modeling: The Intersport Case Study

      • Mikael Lind, Ulf Seigerroth

      Pages 279-298

   10. Designing Business Processes with a Recommendation-Based Editor

       • Agnes Koschmider, Andreas Oberweis

       Pages 299-312

   11. Business Process Simulation

       • Wil M. P. van der Aalst, Joyce Nakatumba, Anne Rozinat, Nick Russell

       Pages 313-338

   12. BPM Tool Selection: The Case of the Queensland Court of Justice

       • Islay Davies, Micheal Reeves

       Pages 339-360

   13. Implementing Six Sigma for Improving Business Processes at an Automotive Bank

       • Florian Johannsen, Susanne Leist, Gregor Zellner

       Pages 361-382

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the  conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound  definition of Business Process Management approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement these views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.  

• Change Management
• Organizational Management
• Process Management
• Process Modelling
• Workflow Management
• business process management
• information system
• organization

• Institute of Information Systems, University of Liechtenstein, Vaduz, Principality of Liechtenstein

  Jan vom Brocke

• Faculty of Science and Technology, Queensland University of Technology, Brisbane, Australia

  Michael Rosemann

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