Electronic Government

1. Front Matter

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2. Strategies and Frameworks, Motivators, and Contexts

   1. Does the Answer to eGovernment Lie in Intermunicipal Collaboration? An Exploratory Italian Case Study

      • Maddalena Sorrentino, Enrico Ferro

      Pages 1-12

   2. Pacta Sunt Servanda but Where Is the Agreement? The Complicated Case of eCustoms

      • Helle Zinner Henriksen, Boriana Rukanova, Yao-Hua Tan

      Pages 13-24

   3. Implementation Challenges: Competing Structures When New Public Management Meets eGovernment

      • Andreas Ask, Åke Grönlund

      Pages 25-36

   4. The Influence of Power in the Development of an Information Infrastructure

      • Leila Lage Humes, Nicolau Reinhard

      Pages 37-48

   5. Case Study on the Effects of Administrative Informatization on the Organizational Structure for the Central Government in Korea

      • Dong-Seok Kang, Hun Yeong Kwon, Yoon-Seok Ko

      Pages 49-60

   6. Control, De-politicization and the eState

      • Rahul De’

      Pages 61-72

3. Assessment, Evaluation and Benefit Models for ICT Investments

   1. Adoption of High Impact Governmental eServices: Seduce or Enforce?

      • Rex Arendsen, Tom M. van Engers, Wim Schurink

      Pages 73-84

   2. eGovernment Project Evaluation: An Integrated Framework

      • Jianwei Liu, Zsofia Derzsi, Marta Raus, Alexander Kipp

      Pages 85-97

   3. Managing Benefits in the Public Sector. Surveying Expectations and Outcomes in Norwegian Government Agencies

      • Leif Skiftenes Flak, Åke Grönlund

      Pages 98-110

   4. Pre-determinants of Implementing IT Benefits Management in Norwegian Municipalities: Cultivate the Context

      • Tero Päivärinta, Willy Dertz

      Pages 111-123

   5. Evaluation of ICT Investments in Public Administrations Based on Business Process Models

      • Jörg Becker, Philipp Bergener, Stefan Kleist, Daniel Pfeiffer, Michael Räckers

      Pages 124-135

   6. Capability Maturity Framework for eGovernment: A Multi-dimensional Model and Assessing Tool

      • Marcelo Iribarren, Gastón Concha, Gonzalo Valdes, Mauricio Solar, María T. Villarroel, Patricio Gutiérrez et al.

      Pages 136-147

   7. eGovernment Front-End Services: Administrative and Citizen Cost-Benefits

      • Kim Viborg Andersen, Rony Medaglia

      Pages 148-159

   8. Building a Value-Centric e-Government Service Framework Based on a Business Model Perspective

      • Chien-Chih Yu

      Pages 160-171

4. Inclusion and User-Centred Design

   1. Unity in Diversity: An Analysis of Inter-governmental Cooperation in the Field of geoICT

      • Walter T. de Vries

      Pages 172-183

   2. eElectioneering: Current Research Trends

      • Dimitra Kampitaki, Efthimios Tambouris, Konstantinos Tarabanis

      Pages 184-194

   3. Using Online Public Services: A Measurement of Citizens’ Operational, Formal, Information and Strategic Skills

      • Alexander van Deursen, Jan van Dijk

      Pages 195-206

   4. Citizen Participation and Involvement in eGovernment Projects: An Emergent Framework

      • Karin Axelsson, Ulf Melin

      Pages 207-218

   5. Channel Perceptions and Usage: Beyond Media Richness Factors

      • Willem Pieterson, Marije Teerling, Wolfgang Ebbers

      Pages 219-230

This book constitutes the refereed proceedings of the 7th International Conference on Electronic Government, EGOV 2008, held in Torino, Italy, in August/September 2008 within the DEXA 2008 conference cluster. The 32 revised full papers presented were carefully reviewed and selected from 119 submissions. The papers are organized in topical sections on strategies and frameworks, motivators, and contexts, assessment, evaluation and benefit models for ICT investments, inclusion and user-centred design, interoperability and application of semantic technologies in e-government.

• E-Government
• Public Management
• agent-based testing
• architecture
• business process
• centralization
• complexity
• decision support
• digital communities
• digital skills
• e-citizens
• e-democracy
• e-gove
• organization
• trust

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