CSCW Requirements and Evaluation

1. Front Matter

   Pages i-xv

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2. Introduction: CSCW Requirements and Analysis

   • Peter J. Thomas

   Pages 1-9

3. CSCW and Requirements Analysis: Requirements as Cooperation/Requirements for Cooperation

   • Laurence Brooks, Matthew Jones

   Pages 10-20

4. “They’re Supposed to Be Fixing it”: Requirements and System Redesign

   • John Hughes, Jon O’Brien, Mark Rouncefield, Tom Rodden

   Pages 21-38

5. Cooperation, Requirements Analysis and CSCW

   • Linda A. Macaulay

   Pages 39-55

6. User Requirements from a Group Perspective: The Case of Distance Learning Mediated by Computer Conferencing

   • Tania Kurland, Paul Barber

   Pages 57-74

7. Early Evaluation of the Organisational Implications of CSCW Systems

   • Ken Eason, Wendy Olphert

   Pages 75-89

8. Coordination Breakdowns: How Flexible is Collaborative Work?

   • Steve Easterbrook

   Pages 91-106

9. The Why, How and What to Evaluate of Interaction Technology: A Review and Proposed Integration

   • J. H. Erik Andriessen

   Pages 107-124

10. Measures of Process

    • Andrew Monk, John McCarthy, Leon Watts, Owen Daly-Jones

    Pages 125-139

11. Dealing with Uncertainty — Perspectives on the Evaluation Process

    • Dave Randall, Michael Twidale, Richard Bentley

    Pages 141-155

12. The Use of Breakdown Analysis in Synchronous CSCW System Design

    • Stephen A. R. Scrivener, Silvia Pongutá Urquijo, Hilary K. Palmén

    Pages 157-172

13. Back Matter

    Pages 173-192

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There is a rapidly-growing commercial awareness of the need for evaluation in CSCW as major producers push to get cooperative technology taken up in commercial organisations. CSCW Requirements and Evaluation looks at ways of evaluating how well computer systems meet the requirements of organisations and their workforces, and establishing how effective, efficient and satisfactory they are for the actual users. It provides an integrated framework for assessment which reflects both practical and academic perspectives. Descriptions of various methods are given, along with examples of their commercial application and specific case studies. Containing contributions from leading authorities in the field, this book will be welcomed by scientists and practitioners involved in organisational research, CSCW, information and business systems, and HCI.

• CSCW
• Design
• Interaction
• Mapping
• Usability
• calculus
• control
• decision making
• evolution
• human-computer interaction (HCI)
• learning
• organization
• uncertainty

• Centre for Personal Information Management, Faculty of Computing Science and Mathematics, University of the West of England, Bristol, UK

  Peter J. Thomas

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