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Telefonpraxis in Banken

Kunden besser betreuen — Leistungen erfolgreicher verkaufen

  • Book
  • © 1988

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Authors:
  1. Günther Geyer
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Table of contents (10 chapters)

  1. Front Matter

    Pages 1-6
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  2. Zu diesem Buch

    • Günther Geyer
    Pages 7-8

  3. Telefoneinsatz bei Kreditinstituten

    • Günther Geyer
    Pages 9-17

  4. Formen des Telefoneinsatzes bei Kreditinstituten

    • Günther Geyer
    Pages 19-26

  5. Verhalten im Telefongespräch

    • Günther Geyer
    Pages 27-73

  6. Kundenanrufe

    • Günther Geyer
    Pages 75-88

  7. Berateranrufe

    • Günther Geyer
    Pages 89-115

  8. Nichtkundenanrufe

    • Günther Geyer
    Pages 117-128

  9. Akquisitionstelefonate

    • Günther Geyer
    Pages 129-145

  10. Telefonieren in schwierigen Situationen

    • Günther Geyer
    Pages 147-165

  11. Verzeichnisse

    • Günther Geyer
    Pages 167-175

  12. Back Matter

    Pages 176-176
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Keywords

Bibliographic Information

  • Book Title: Telefonpraxis in Banken

  • Book Subtitle: Kunden besser betreuen — Leistungen erfolgreicher verkaufen

  • Authors: Günther Geyer

  • DOI: https://doi.org/10.1007/978-3-322-87486-3

  • Publisher: Gabler Verlag Wiesbaden

  • eBook Packages: Springer Book Archive

  • Copyright Information: Betriebswirtschaftlicher Verlag Dr. Th. Gabler GmbH, Wiesbaden 1988

  • Softcover ISBN: 978-3-409-29639-7Published: 01 January 1988

  • eBook ISBN: 978-3-322-87486-3Published: 08 March 2013

  • Edition Number: 2

  • Number of Pages: 175

  • Topics: Business and Management, general

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