Overview
- Develops a common understanding between the client and the provider in each of the four stages of strategic outsourcing: offer – plan – build – run
- Highlights the dos and don’ts both parties should bear in mind at each stage of the process in order to establish a balanced relationship
- Includes numerous real-world case studies from the last ten years
- Written by an outsourcing specialist with 25 years of experience acquired in key positions with top-tier clients and IT provider organisations
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Table of contents (5 chapters)
Keywords
About this book
The book is primarily intended for those in the private sector with experience of dealing with complex outsourcing situations and who are looking for the small or bigger differentiators that will support their decisions and actions. The target audiences include, on the client side: CCOs, CIOs, lawyers, procurement managers, outsourcing consultants and IT Service managers and, on the provider side: account managers, bid managers, outsourcing project managers, operation managers and service managers. However, it is also useful for anybody involved in outsourcing who is seeking to develop a global understanding of the main processes and roles upstream and downstream in the chain.
Authors and Affiliations
About the author
Lionel Haas is an outsourcing specialist with 25 years of experience acquired with top tier clients and IT provider organisations in key positions of the outsourcing value chain: consulting, offering, contracting, project, operations and service management. He is currently employed by Swisscom, shaping multi-million deals that span the whole stack of services from the lowest IT and application operation layers to industry-specific application management and business process outsourcings, with a special focus on banking and healthcare. Lionel Haas holds a BSc in Computer Science from the Conservatoire National des Arts et Métiers and an MBA from the University of Phoenix.
Bibliographic Information
Book Title: Align Client and Provider Perspectives
Book Subtitle: Best Practices in IT Outsourcing
Authors: Lionel Haas
DOI: https://doi.org/10.1007/978-3-319-92064-1
Publisher: Springer Cham
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer International Publishing AG, part of Springer Nature 2018
Hardcover ISBN: 978-3-319-92063-4Published: 21 August 2018
Softcover ISBN: 978-3-030-06355-9Published: 01 February 2019
eBook ISBN: 978-3-319-92064-1Published: 11 August 2018
Edition Number: 1
Number of Pages: XVI, 198
Topics: Management of Computing and Information Systems, Software Management, Legal Aspects of Computing, Project Management