Knowledge Management in Digital Change

1. Front Matter

   Pages i-xiii

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2. Value Creation in the Digitally Enabled Knowledge Economy

   • Klaus North, Ronald Maier, Oliver Haas

   Pages 1-29

3. Digitally Enabled Enrichment of Resources to Leverage Human Performance

   1. Front Matter

      Pages 31-31

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   2. Semantic Technologies: Enabler for Knowledge 4.0

      • Achim Rettinger, Stefan Zander, Maribel Acosta, York Sure-Vetter

      Pages 33-49

   3. MEDICINE 4.0—Interplay of Intelligent Systems and Medical Experts

      • Hans-Peter Schnurr, Dominik Aronsky, Dirk Wenke

      Pages 51-63

   4. Data Driven Knowledge Discovery for Continuous Process Improvement

      • Michael Kohlegger, Christian Ploder

      Pages 65-81

   5. Digital Change—New Opportunities and Challenges for Tapping Experience and Lessons Learned for Organisational Value Creation

      • Edith Maier, Ulrich Reimer

      Pages 83-95

   6. Socializing with Robots

      • Anja Richert

      Pages 97-110

4. Collaboration and Networking

   1. Front Matter

      Pages 111-111

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   2. IT Support for Knowledge Processes in Digital Social Collaboration

      • René Peinl

      Pages 113-127

   3. Digital Knowledge Mapping

      • Sebastian Kernbach, Sabrina Bresciani

      Pages 129-152

   4. How to Achieve Better Knowledge Utilization with Knowledge Externalization Mechanisms in Social Intranets

      • Vanessa Bachmaier, Isabella Seeber

      Pages 153-170

   5. Balancing Knowledge Protection and Sharing to Create Digital Innovations

      • Stefan Thalmann, Ilona Ilvonen

      Pages 171-188

   6. Localizing Knowledge in Networks of SMEs—Implication of Proximities on the IT Support

      • Stefan Thalmann, Stephan Schäper

      Pages 189-206

5. Leading and Learning 4.0

   1. Front Matter

      Pages 207-207

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   2. Digital Leadership

      • Thorsten Petry

      Pages 209-218

   3. Autosomes as Managers—A Commented Case

      • Daniel Weihs

      Pages 219-226

   4. Who’s in Charge?—Dealing with the Self-regulation Dilemma in Digital Learning Environments

      • Per Bergamin, Franziska S. Hirt

      Pages 227-245

   5. Towards a Learning Oriented Architecture for Digitally Enabled Knowledge Work

      • Jörgen Jaanus, Nina Suomi, Tobias Ley

      Pages 247-262

   6. Competence Development for Work 4.0

      • Angelika Mittelmann

      Pages 263-275

This book features both cutting-edge contributions on managing knowledge in transformational contexts and a selection of real-world case studies. It analyzes how the disruptive power of digitization is becoming a major challenge for knowledge-based value creation worldwide, and subsequently examines the changes in how we manage information and knowledge, communicate, collaborate, learn and decide within and across organizations. The book highlights the opportunities provided by disruptive renewal, while also stressing the need for knowledge workers and organizations to transform governance, leadership and work organization. Emerging new business models and digitally enabled co-creation are presented as drivers that can help establish new ways of managing knowledge. In turn, a number of carefully selected and interpreted case studies provide a link to practice in organizations.  

• knowledge management
• digital transformation
• digitally enabled knowledge work
• knowledge economy
• organizational learning
• knowledge economy 4.0
• organizational learning 4.0

• Wiesbaden Business School, RheinMain University of Applied Sciences, Wiesbaden, Germany

  Klaus North

• School of Management, University of Innsbruck, Innsbruck, Austria

  Ronald Maier

• Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), Bonn, Germany

  Oliver Haas

Dr. Klaus North is Professor of International Management at Wiesbaden Business School, Germany. His current research covers knowledge and innovation management, particularly knowledge sharing within and between enterprises in an international context. He was founding president of the German Knowledge Management Association and was scientific director of the German Knowledge Management Award. He frequently consults with major firms, governments and international organizations and teaches regularly in business programmes internationally.

Dr. Ronald Maier is Professor of Information Systems at the School of Management of the University of Innsbruck, Austria. He holds a PhD in Management Information Systems from WHU Otto Beisheim School of Management in Koblenz, Germany and a habilitation degree from University of Regensburg, Germany. His research interests include collaboration engineering, connectivity, crowdsourcing and knowledge management. His research has appeared in books and journals such as Journal of Strategic Information Systems, IEEE Transactions on Learning Technologies and Journal of Knowledge Management.


Oliver Haas is Head of the Health, Education, and Social Protection Section at the Deutsche Gesellschaft für Internationale Zusammenarbeit. Prior to this he was Senior Operations Officer at the World Bank in Washington D.C. Oliver has been working in international development for more than 15 years. He has worked in various countries (Malaysia, South Africa, Vietnam) where he managed projects in Vocational Education. He has also lectured at various European universities and institutes (Barcelona, Vienna, Darmstadt), and is an editor of and regular contributor to Germany’s leading magazine on organisational development, OrganisationsEntwicklung. 

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