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Managing Public Trust

  • Book
  • © 2018

Overview

Editors:
  1. Barbara Kożuch

    1. Jagiellonian University, Krakow, Poland

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  2. Sławomir J. Magala

    1. Rotterdam School of Management, Erasmus University, Rotterdam, The Netherlands

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  3. Joanna Paliszkiewicz

    1. Warsaw University of Life Sciences, Warsaw, Poland

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  • Explores new approaches to public trust as a multifaceted notion
  • Focuses on the neglected field of organisational aspects of trust
  • Gathers comprehensive overview of contemporary global case studies in the management of public trust

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Table of contents (17 chapters)

  1. Front Matter

    Pages i-xv
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  2. Introduction

    • Barbara Kożuch, Sławomir J. Magala, Joanna Paliszkiewicz
    Pages 1-6

  3. Trust and Public Trust: Background and Definitions

    1. Front Matter

      Pages 7-7
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    2. Trust: A Multifaceted Notion

      • Joanna Paliszkiewicz
      Pages 9-23

    3. Understanding Public Trust

      • Barbara Kożuch
      Pages 25-39

  4. Public Trust and Organizational Challenges

    1. Front Matter

      Pages 41-41
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    2. Public Trust and Organizational Change

      • Sławomir J. Magala
      Pages 43-55

    3. Public Trust and Organizational Learning in Academic Institutions in Poland

      • Barbara Kożuch, Katarzyna Sienkiewicz-Małyjurek, Regina Lenart-Gansiniec
      Pages 57-72

    4. The Role and Importance of Trust in the Processes of Human Resource Management

      • Marek Bugdol
      Pages 73-97

    5. Cultural Factors of Trust in a Public Organization as a Workplace

      • Michał Chmielecki, Łukasz Sułkowski
      Pages 99-114

    6. Trust and Strategic Partnerships: Barriers to Developing Dynamic Capabilities in a Public Organization

      • Jaakko Sivusuo, Josu Takala
      Pages 115-131

  5. The Development of Public Trust

    1. Front Matter

      Pages 133-133
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    2. Building Public Trust in Social Media

      • Dorota Marquardt, Barbara Filipczyk, Jerzy Gołuchowski, Joanna Paliszkiewicz
      Pages 135-152

    3. Public Service Design and Public Trust: Conceptualizing the Sustainability

      • Adam Jabłoński
      Pages 153-171

  6. The Dynamics of Public Trust in Organizational Cooperation

    1. Front Matter

      Pages 173-173
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    2. Mutual Trust: Joint Performance of an Operations Strategy Implementation—Securing the Value Chain by Preparedness

      • Vesa-Jukka Vornanen, Ari Sivula, Yang Liu, Josu Takala
      Pages 175-190

    3. Trust in Public Organizations: An Explanation for Noncooperative Behavior

      • István Takács, Katalin Takács-György
      Pages 191-208

    4. Trust in an Integrated Territorial Investment

      • Agnieszka Chrisidu-Budnik
      Pages 209-221

  7. Public Trust in Different Countries

    1. Front Matter

      Pages 223-223
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    2. Managing Public Trust in Turkey

      • Fatih Çetin, Özge Demiral
      Pages 225-237
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Keywords

About this book

This book brings together the theory and practice of managing public trust. It examines the current state of public trust, including a comprehensive global overview of both the research and practical applications of managing public trust by presenting research from seven countries (Brazil, Finland, Poland, Hungary, Portugal, Taiwan, Turkey) from three continents. The book is divided into five parts, covering the meaning of trust, types, dimension and the role of trust in management; the organizational challenges in relation to public trust; the impact of social media on the development of public trust; the dynamics of public trust in business; and public trust in different cultural contexts.

Editors and Affiliations

  • Jagiellonian University, Krakow, Poland

    Barbara Kożuch

  • Rotterdam School of Management, Erasmus University, Rotterdam, The Netherlands

    Sławomir J. Magala

  • Warsaw University of Life Sciences, Warsaw, Poland

    Joanna Paliszkiewicz

About the editors

Barbara Kożuch is Professor of Economic Sciences at Jagiellonian University in Kraków, Poland, and a specialist in Organisation Theory and Public Management. 

Slawomir J. Magala is Professor of Cross-Cultural Management in the Department of Organizational Sciences and Human Resource Management at the Rotterdam School of Management, Erasmus University, the Netherlands. 


Joanna Paliszkiewicz is Professor at the Warsaw University of Life Sciences – SGGW, Poland, and at the Polish Japanese Academy of Information Technology. 


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