Overview
- Explains design of a service step by step
- Highlights the importance of service evaluation in supporting service design and fostering innovation
- Provides service design and evaluation tools suitable for practitioners, companies, and public administrations
- Includes supplementary material: sn.pub/extras
Part of the book series: SpringerBriefs in Applied Sciences and Technology (BRIEFSAPPLSCIENCES)
Part of the book sub series: PoliMI SpringerBriefs (BRIEFSPOLIMI)
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Table of contents(6 chapters)
About this book
Authors and Affiliations
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Department of Design, Polytechnic University of Milan, Milano, Italy
Francesca Foglieni, Beatrice Villari, Stefano Maffei
Bibliographic Information
Book Title: Designing Better Services
Book Subtitle: A Strategic Approach from Design to Evaluation
Authors: Francesca Foglieni, Beatrice Villari, Stefano Maffei
Series Title: SpringerBriefs in Applied Sciences and Technology
DOI: https://doi.org/10.1007/978-3-319-63179-0
Publisher: Springer Cham
eBook Packages: Engineering, Engineering (R0)
Copyright Information: The Author(s) 2018
Softcover ISBN: 978-3-319-63177-6Published: 05 October 2017
eBook ISBN: 978-3-319-63179-0Published: 25 September 2017
Series ISSN: 2191-530X
Series E-ISSN: 2191-5318
Edition Number: 1
Number of Pages: VIII, 115
Number of Illustrations: 11 b/w illustrations
Topics: Engineering Economics, Organization, Logistics, Marketing, Innovation/Technology Management, Services, Interaction Design